Courtroom Technician (#717)

COURTROOM TECHNICIAN

STATE OF MAINE JUDICIAL BRANCH

LOCATION: Androscoggin County, Lewiston

The State of Maine Judicial Branch welcomes motivated team members to join us in serving the communities of Maine within the court system. The Judicial Branch plays a very important role in our communities by providing a safe, accessible, efficient, and impartial system of dispute resolution. Judicial Branch employees all support this mission, in their various roles. We have 31 courts across the state and process over 130,000 cases each year in support of Maine’s almost 1.4 million residents.

THE JOB:

The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings.

The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine.

Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required.

On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure.

Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible.

The CT will be supervised by the IT Operations Manager.

Statewide Travel Is Required For This Position.

Salary Range:

Grade 13, $26.51 to $34.52 per hour.

What We Offer:

At the Maine Judicial Branch, we value our employees, which is why we offer great benefits. In addition to competitive pay, we provide:

• Work-life balance: 13 paid holidays, 2 weeks of vacation leave, and 12 paid sick days every year.
• Paid Parental Leave: 4 weeks
• Gym membership and childcare reimbursement programs
• Public Service Student Loan Forgiveness Program
• Health insurance coverage (85%-100% employer-paid for employee-only plan)
• Health insurance premium credit (5% decrease in employee premiums)
• Dental insurance (100% employer-paid for employee-only plan)
• Health and dependent care flexible spending accounts
• Defined Benefit Pension plan contributions
• Voluntary deferred compensation (retirement savings 457 Plan)
• Up to $1000 Tuition Reimbursement each year
• Employer-paid life insurance (1x annual salary)
• Additional wellness benefits
  
  
  

ESSENTIAL JOB FUNCTIONS*

• Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of:
• Desktops / Laptops of various operating systems
• Printers and Scanners
• Audio / Video equipment use and setup
• User VOIP desk-sets
• Document Camera
• Audio listening equipment
• General presentation software
• May be asked to host remote video proceedings in special circumstances
• Must be able to diagnose and fix tier 1 computer issues.
• Assists with help desk tier 1 trouble tickets.
• Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.
• Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.
• Supports hardware (e.g. Mixer) and software used to take an electronic record.
• Helps ensure that all information systems operate in a secure, reliable manner.
• Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.
• Assists in drafting and documenting department and operational procedures.
• Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
• Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch.
• Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.
  
  
  

OTHER DUTIES AND RESPONSIBILITIES:

• Performs other duties as required.
• Significant amount of reimbursed in-state travel required.
  
  
  

The above list is intended to describe the general nature and level of work being performed by employees in this classification. A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned.

EDUCATION REQUIREMENTS:

• An associate degree in the field of computer science or technology certification(s) is required (e.g. Microsoft, Apple, COMPTIA, etc.).
• Experience with and supporting videoconferencing equipment and audiovisual equipment is a requirement
• Basic working knowledge of audio equipment.
• Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.) and:
• Ability to work in high stress environments
• Must have and maintain a valid driver’s license.
  
  
  

Knowledge, Skills And Abilities

• Ability to communicate in layman terms to users
• Ability to learn and retain technical training.
• Ability to plan, prioritize, and complete varied and competing work assignments.
• Ability to work with modern audio/video/computer equipment and technologies.
• Outstanding communication and people skills.
• Excellent time management skills.
• Excellent customer service skills.
• Ability to see a project through completion.
• Excellent problem-solving abilities and creative thinking abilities.
• Knowledge of outdated, current, and upcoming technology equipment and software.
  
  
  

PHYSICAL AND MENTAL DEMANDS (include but are not limited to:)

Frequent standing, sitting, walking; ability to concentrate and apply other cognitive, intellectual, and mental functions and ability necessary to address and handle a wide variety of human relations issues; cognitive, intellectual and mental functions and ability to handle more than one complex task at a time; manual ability and dexterity to use keyboard for prolonged periods of time; strong verbal ability; lifting or moving up to 40 pounds; accurate close and distance vision. Within the requirements and framework of the law, reasonable accommodation will be made to enable an otherwise qualified individual to perform the essential functions of the job.

• External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions either unaided or with the assistance of a reasonable accommodation, to be determined based on individual assessment.
  
  
  

This posting will remain open until the end of business on Friday, April 18, 2025. Cover letter, resume, and online application are required.

Only online applications will be accepted. http://www.courts.maine.gov/about/jobs.html

The Judicial Branch is an EEO/AA employer.