What are the responsibilities and job description for the Accounts Receivable Specialist position at Maine Optometry?
Maine Optometry is looking to hire an Accounts Receivable Specialist for our Gorham, ME location. Do you enjoy assisting patients? Do you want to make a difference? Come join our team!
Excellent Customer Service Skills are a must!
The Accounts Receivable Specialist will work to efficiently and effectively collect outstanding balances from Maine Optometry patients. The specialist will be organized, and detail oriented in understanding the priorities and deadlines. Excellence in customer service and relations is essential.
Essential Functions – Patient Accounts Receivable Specialist
- Handles incoming calls from patients and answers any questions about patient accounts and charges
- Proactively calls patients with outstanding balances
- Posts payments
- Assists patients with setting up payment plans
- Sends out statements on a monthly basis
- Works with the debt collection agency and sends over accounts on a month basis
- Strives to keep receivable aging balances under 90 days
- Audits and resolves accounts with credit balances
- Updates patient’s records with any address changes prior to the next round of statements
- Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines.
- Maintains regular in-person attendance
- All other duties as assigned
Qualifications
- High school graduate or GED required
- Minimum of three years of experience in a business office and/or physician’s office with medical terminology knowledge through coursework or experience is preferred.
- Strong verbal and written communication skills
- Proficient in Microsoft Office Products
- Excellent customer service skills
