What are the responsibilities and job description for the Technology Support Technician I position at Maine Public Employees?
Maine Public Employees Retirement System (MainePERS) seeks a Technology Support Technician I to join our IT Network and Operations team. This position performs work under limited supervision. This is the entry-level position in the Technology Support Technician Job Series. Responsibilities include:
- Installation, operation, maintenance, and end-user training of user desktop computing equipment and peripherals.
- Assisting in the daily operation of the MainePERS data center.
- Installation and support of desktop computing equipment.
- Installation and support of printers.
- Tracking and ordering of supplies and spare equipment.
- Resolving Tier 1 help desk ticket requests.
This position’s pay includes a 5% premium.
QUALIFICATIONS:
Minimum qualifications:
- Four (4) years of experience working in a computer operations environment providing a solid working knowledge of computer operations.
- Nine (9) college credits in Computer Science.
- OR other equivalent experience and/or training demonstrating comparable knowledge.
Preferred qualifications:
- An Associates degree in Computer Science, Business Administration or a related field from an accredited college or university.
Benefits: We offer an outstanding benefit package including: Health Insurance, Dental Insurance (fully paid), Vision Care, Life Insurance, Defined Benefit Pension Plan, Deferred Compensation Plan, impressive Tuition Reimbursement, 13 Paid Holidays, generous Vacation and Sick Leave.
