What are the responsibilities and job description for the Card and Digital Services Analyst position at Maine Savings Federal Credit Union?
Maine Savings is hiring a full-time Card and Digital Services Analyst in the Hampden administrative offices. This role supports the Visa Card and Bill payer programs for both internal and external members.
As a Card and Digital Services Analyst, you can expect to perform the following:
As a Card and Digital Services Analyst, you can expect to perform the following:
- Update and maintain debit card, credit card and Bill Payer databases
- Provide internal and external support related to the applicable programs: including but not limited to card disputes, fraud monitoring, card file maintenance and reporting.
- Process communications, both internally and externally, across multiple contact channels, with a high rate of efficiency and accuracy (includes telephone, web chat, secured messaging).
- Provide assistance with card and Bill Payer issues, questions and concerns in a timely, professional and accurate manner.
- Comply with all Visa requirements and rules, and also regulatory compliance, including but not limited to BSA, Privacy, Regulation E and E-Sign regulations.
- Provides assistance in processing check returns, incoming and outgoing wires and ACH items as needed.
- Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Experience: One to three years in a high-demand, customer focused environment; experience in card services, credit, or financial services preferred.
Interpersonal Skills: Courtesy, tact, and solid communication skills are essential elements of the job. Work involves much sensitive/confidential personal contact with others inside and/or outside the Credit Union for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills: Must work well in a team environment and have the ability to multi-task, negotiate and possess strong phone etiquette and interpersonal skills. Strong computer literacy including a windows environment.
Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment. Maine Savings also offers health insurance, dental and vision insurance, 401k with company match, paid holidays, a generous Paid Time Off program, employee referral program, employee discounts, continuing education and student debt relief programs, longevity bonuses and more!
We are a growing modern financial institution offering members a full range of financial services. With over 38,000 members and over $700,000,000 in assets, Maine Savings is among Maine’s largest credit unions. With 11 branches, nearly 160 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences. Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Interpersonal Skills: Courtesy, tact, and solid communication skills are essential elements of the job. Work involves much sensitive/confidential personal contact with others inside and/or outside the Credit Union for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills: Must work well in a team environment and have the ability to multi-task, negotiate and possess strong phone etiquette and interpersonal skills. Strong computer literacy including a windows environment.
Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment. Maine Savings also offers health insurance, dental and vision insurance, 401k with company match, paid holidays, a generous Paid Time Off program, employee referral program, employee discounts, continuing education and student debt relief programs, longevity bonuses and more!
We are a growing modern financial institution offering members a full range of financial services. With over 38,000 members and over $700,000,000 in assets, Maine Savings is among Maine’s largest credit unions. With 11 branches, nearly 160 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences. Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
