What are the responsibilities and job description for the IT Services Support Admin position at Maine Technology Group?
Job Overview
The IT Services Admin provides clerical and communication support for the sales and customer service areas of our business. This is a dynamic position responsible for the accurate processing of Sales Orders, Purchase Orders, sourcing of products, receiving, and inventory control.
This person works with Sales, Service and Projects teams to complete the loop on fulfilling client needs, communicating internally to overcome any obstacles to success, and working with vendors. Success in this important full-time, in-office role will help us be more efficient, service our clients better, and grow as an organization. It could be a steppingstone to other roles within our company as well.
Responsibilities
- Learn our products and service delivery offerings
- Track account activity in our Professional Services Automation (PSA) system
- Create opportunity records when appropriate and follow-up activities
- Process approved sales quotes
- Invoice for completed Sales Orders
- Source items and act as the point of contact from vendors
- Process, track and code Purchase Orders in our systems
- Work with Sales team to ensure service projects are fully scoped
- Schedule sales team to meet with clients for Technical Business Reviews
- Bridge gap between approved orders and service tickets or projects
- Communicate expected order fulfillment to service teams
- Track on hand inventory
- Ensure complete information for tracking of hardware as a service
- Ability to work in a team and communicate effectively
- Monitor product costs, product accuracy and compatibility
Join us in this exciting opportunity where you can leverage your organization and learning skills while contributing to innovative projects that drive our organization forward.
Job Type: Full-time
Pay: $48,500.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Security clearance:
- Confidential (Preferred)
Ability to Commute:
- Oakland, ME 04963 (Required)
Ability to Relocate:
- Oakland, ME 04963: Relocate before starting work (Preferred)
Work Location: In person
Salary : $48,500 - $55,000