Care Coordination Assistant - MOHS Team

MaineGeneral Health is a leading healthcare system, proud of our culture of excellence, compassion, and collaboration that extends to our patients, families, and team members. We are seeking a detail-oriented and customer-focused Care Coordination Assistant to join our Mohs surgical services team. This is an exciting opportunity for someone passionate about providing exceptional support in a dynamic healthcare environment.

• Coordinate scheduling and administrative services for Mohs procedures, including referral management and patient check-out.
• Review and prioritize referrals with the Mohs surgeon(s) to allocate procedures appropriately within the schedule.
• Serve as the primary contact for phone inquiries, offering excellent customer service to patients and providers.
• Facilitate external reconstruction referrals to plastic surgery and ophthalmology as needed.
• Maintain and organize provider Outlook calendars, clinic schedules, team meetings, and huddles; prepare minutes and other administrative tasks.
• Support the clinical team with operational needs as required.
• Inventory and order supplies to ensure patient needs are consistently met.

• A strong background working in a medical environment.
• Exceptional customer service skills, with the ability to build positive relationships with patients and colleagues.
• Critical thinking skills and the ability to make sound decisions in a fast-paced environment.
• Proven ability to work with minimal supervision while managing multiple priorities effectively.
• Proficiency in administrative tasks such as scheduling, inventory management, and communication tools (e.g., Outlook).

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• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.