What are the responsibilities and job description for the Patient Scheduling Representative- Cancer Center, Full-time position at MaineGeneral Health?
Job Summary:
MaineGeneral Health is currently seeking a Patient Scheduler to join our team of professionals. The Patient Scheduler is responsible for gathering and verifying patient information including patient demographics and insurance information for scheduled appointments at our facility and physician practices. If you enjoy working in a fast-paced call-center environment and have a desire to help patients, this is your opportunity to be part of a great team.
Job Description:
The Work:
- Schedules appointment times using computerized scheduling programs
- Communicates with medical and clinical staff to ensure the availability of facilities and staff and intake preauthorization’s at the time of scheduling
- Communicates with patients and/or their families, as permissible, to provide necessary pre-procedure instructions and to confirm appointments
- Intakes demographics, insurance information, and pre-authorizations as necessary for all scheduled encounters
You Have:
- 1 year of experience in a medical office, healthcare access center, or similar setting, with specific experience in scheduling and registering patients
- A proven ability to manage a high volume of outgoing and incoming calls in a busy call-center or office environment
- Strong interpersonal and customer service skills, including effective listening, clear communication, problem-solving abilities, and a compassionate, professional demeanor
- Familiarity with medical terminology and proficiency in using Electronic Medical Records (EMR) systems
- Experience with electronic scheduling systems and a comprehensive understanding of healthcare insurance processes, particularly in an oncology setting
- A dedication to providing exceptional patient care and attention to detail in scheduling and information management
Scheduled Weekly Hours:
40
Scheduled Work Shift:
Day (United States of America)
Job Exempt:
No
Benefits:
Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness:
- We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
- Employees have access to industry-leading leave for new parents.
- A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
Emotional Wellness:
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness:
- An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
- Tuition Reimbursement is available to all employees to further develop skills and career.
- We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
- Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
- We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Career Mobility:
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .
