What are the responsibilities and job description for the Patient Services Representative -Edmund Ervin Pediatric Center, Full-time position at MaineGeneral Health?
Job Summary:
MaineGeneral Health Patient Services Representatives (PSRs) are essential to our practices, acting as patient advocates, access specialists, and service coordinators. In this role, you’ll build meaningful connections with your community, providing care and support during significant moments in their lives.
Job Description:
What makes a great PSR? Could it be you?
If you have a passion for exceptional customer service and a natural sense of empathy, we’d love to meet you. While medical office experience is preferred, we welcome candidates from diverse backgrounds, including retail, teaching, and direct patient care. If you bring the skills and dedication, we’ll support your success.
PSRs have a dynamic day-to-day, scheduling appointments, verifying insurance, maintaining records, and acting as a liaison between patients and healthcare providers. This role requires multitasking, computer proficiency, and the ability to work independently.
The Work:
- Greet patients, answer phones, and provide clerical support.
- Schedule appointments using computerized systems.
- Verify insurance benefits and obtain authorizations.
- Process payments or refer patients to financial counselors.
- Accurately enter demographic, billing, and clinical data.
You Have:
- A passion for delivering phenomenal customer service.
- Proficiency with Microsoft Office and the ability to learn new systems.
- Strong problem-solving, communication, and multitasking skills.
- Flexibility, attention to detail, and the ability to prioritize effectively.
Scheduled Weekly Hours:
40
Scheduled Work Shift:
Day (United States of America)
Job Exempt:
No
Benefits:
Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness:
- We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
- Employees have access to industry-leading leave for new parents.
- A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
Emotional Wellness:
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness:
- An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
- Tuition Reimbursement is available to all employees to further develop skills and career.
- We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
- Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
- We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Career Mobility:
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .
