Revenue Cycle Supervisor

Job Summary: Are you an experienced, collaborative leader with a strong background in healthcare revenue cycle operations? MaineGeneral Health is seeking a hands-on Revenue Cycle Supervisor to oversee and support critical revenue cycle functions. This is not your typical supervisor role — you will lead a team while directly contributing to day-to-day operations, ensuring efficient processes and a high standard of service behind the scenes. Job Description: About the Role: In this working supervisor position, you’ll manage both your team and your individual workload, providing leadership and support while actively engaging in key revenue cycle processes. This role requires a blend of leadership, operational expertise, and a passion for continuous improvement, allowing you to drive efficiency and ensure optimal department performance. Key Responsibilities: Leadership & Hands-On Experience: Lead and guide your team while engaging directly in the revenue cycle functions, from system support to process troubleshooting. This role requires balancing supervision with active involvement in daily operations. Process Improvement: Identify opportunities for process improvements to increase efficiency, reduce errors, and enhance revenue integrity. Collaborate with other departments to streamline workflows and ensure best practices. Compliance & Standards: Ensure strict adherence to HIPAA and confidentiality standards. Regularly audit processes to maintain compliance with relevant regulations. Troubleshooting & Issue Resolution: Resolve complex issues related to the revenue cycle, such as scheduling, insurance claims, and payment processing. Work with your team to identify solutions and remove obstacles. Reporting & Analytics: Track and monitor key performance indicators (KPIs) and revenue cycle metrics. Provide regular progress reports to leadership, highlighting team performance and goal achievements. Cross-Department Collaboration: Work closely with clinical, financial, and administrative teams to ensure smooth coordination and alignment of revenue cycle functions across the organization. What You Bring: Leadership Experience: Proven experience managing and developing teams in a healthcare revenue cycle environment. Revenue Cycle Expertise: Deep understanding of the revenue cycle process, including patient intake, coding, billing, and collections. Experience with IT systems related to these processes is a plus. Problem-Solving Skills: Strong ability to assess issues quickly, identify root causes, and implement effective solutions. Data-Driven Decision-Making: Comfort with tracking KPIs, analyzing data, and making informed decisions to improve operations. Strong Communication Skills: Ability to communicate clearly and effectively with internal teams, leadership, and external stakeholders. Organizational Skills: Excellent time management, attention to detail, and the ability to prioritize tasks in a fast-paced, high-volume environment. Scheduled Weekly Hours: 40 Scheduled Work Shift: Job Exempt: No Benefits: Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law