What are the responsibilities and job description for the Logistics Operations Coordinator position at Mainfreight Americas?
About the Role
Mainfreight Americas is seeking a highly motivated and detail-oriented Logistics Operations Coordinator to join our team in Franklin Park, IL.
The successful candidate will be responsible for coordinating international shipments, developing customer relationships, and driving quality improvements. We are looking for someone with a great attitude and interest in the logistics field.
- Able to multitask & prioritize in a fast-paced environment with attention to detail
- Pro-active nature with foresight (see problems before they are visible and solve them on the spot)
- Strong work ethic and strong communication skills
About the Job Description
The successful applicant's primary focus will be on coordinating our customer's international shipments with a focus on quality and further developing customer relationships. This role involves:
- Process shipments from start to finish; requesting quotes, placing bookings, creating documents, tracking & updating customers, organizing final mile & invoicing.
- Impress our customers with operational & customer service excellence.
- Establish, manage and grow relationships with carriers and local service providers.
- Working with our global team and overseas partners to liaise bookings and pricing.
- Help implement new accounts, streamline efficiencies and providing great customer service.
- Handling questions and complaints from customers.
- Be responsible for managing and exceeding all KPIs as well as helping with the growth of the branch.
