Customer Service Supervisor

MainOcean Carolinas, LLC Customer Service Supervisor

Are you tired of feeling like just a number at work? At MainOcean Carolinas, LLC, we believe work should be more than just a job ~ it should feel like a second home. We pride ourselves on offering a family-style environment where every team member is a valued contributor and shares a commitment to excellence. With over 100 years of combined expertise across three generations, our business stands as a cornerstone in logistics and transport throughout the Southeast and Gulf Coast. We excel in providing innovative supply chain solutions through our integrated network of warehouses, ports, and transportation services. Come join our passionate team and experience a dynamic, collaborative environment where your growth and success are at the heart of what we do.

The ideal candidate should possess:

• Possess strong leadership skills with a deep understanding of logistics operations
• Display strong interpersonal skills to maintain excellent working relationships with customers, team and drivers.
• Superior customer service skills.
• Outstanding analytical and problem-solving skills.
• Professional written and oral communication skills.
• Friendly, cheerful, “can-do” demeanor.
• Excellent time and task management skills.
• Adaptable to shifting priorities and working effectively in a fast-paced environment.
• Flexible Team player.

Position Summary: Serves as the lead for customer service representatives to deliver exceptional service, resolve escalations and optimize operations. This role ensures customer satisfaction, fosters team growth and drives performance in a fast-paced environment.

Responsibilities:

• Lead and manage a team to provide exceptional service to all customers. Serve as the first point of contact when issues arise and respond in a timely manner with a proactive approach and sense of urgency.
• Leverage relationships to grow accounts organically.
• Troubleshoot specific issues with Customer.
• Execute management approved resolution for the Customer.
• Maintain records as required.
• Train and cross train members on your team.
• Serve as a backup for teammates to support customers.
• Support continuous improvement by contributing to the ongoing efforts to improve all experiences with MainOcean Carolinas, LLC.
• Additional responsibilities as needed.

Requirements:

• Previous experience in customer service.
• Minimum of 3 – 5 years of experience in a 3pl or logistics environment.
• Proficiency in Microsoft Office applications.
• Excellent phone etiquette and communication abilities.
• Possess strong written communication skills.
• Familiarity with WMS system.
• Strong typing skills.
• High school diploma.

Physical Requirements:

• Sits for extended periods of time at a computer station or work desk.
• Stands and walks regularly throughout the day to include going up and down stairs.
• Uses hands and fingers to operate computers and office equipment throughout the workday.
• Lifts up to 10 pounds regularly, may lift 25 pounds occasionally.
• Exposed to call center environment conditions and moderate noise levels on a regular basis.
• Exposed to warehouse environment occasionally to include lack of temperature control and higher noise levels as well as moving powered equipment in the area of work.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Port Wentworth, GA 31407 (Preferred)

Ability to Relocate:

• Port Wentworth, GA 31407: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $65,000