Event Manager (Fenway Hotel)

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

About The Fenway Hotel

Originally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. Today, Fenway is a Mainsail Lodging & Development hotel and a member of the prestigious Autograph Collection® of Marriott International, Inc.

The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. This Historic Jazz inspired property has created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, we look forward to hearing from you.

It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today!

Job Summary

Thoughtfully dazzle all our guests with radiant service and unexpected surprises delivered with precise eloquence. The Event Manager is responsible for coordinating and supervising assigned group & catering business after it is booked by the sales and catering department, and through completion of the event or function, while maintaining profitable operations and high quality products and service levels. The Event Manager is also responsible for acting as a liaison between client and operating hotel departments to ensure a successful meeting and to generate repeat business. Manage sales and catering accounts to achieve maximum guest satisfaction.

Essential Functions

• Provide overall direction, coordination, and ongoing evaluation of operations of group, catering, or in-house events
• Ensure that events progress seamlessly by following established procedures and by collaborating with other employees/departments to ensure accuracy and smooth turnover from sales to service back to sales
• Serves as liaison between the hotel and client throughout the event process
• Ensure each function set-up meets with client expectations through effective follow-up meetings and communications with appropriate staff members
• Conduct planning sites
• Responsible for preparing all event documentation and coordinates with Sales, property departments and clients to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
• Generate resumes, addendums, menus, Event Orders (EOs), sleeping room blocks as necessary
• Create, review and revise rooming lists, VIP lists and Marriott Rewarding Events Program
• Follow-up on turnover within 24 hours via telephone and within 3 days with written correspondence
• Keep a pulse on attendee pick up, manage group room blocks where applicable and keep clients apprised of potential attrition and accurately maintain meeting space inventories
• Understanding of group and catering forecasting, hotel revenue strategy, meeting room set-up types and capabilities, and sleeping room configurations and types. Knowledge in event technology (A/V) products, sales and services as well as F&B to assist client with menu planning and room set-up while working within the client budget
• Ensure method of payment, credit card and or billing policies and procedures are upheld.
• Work with outside vendors to ensure client satisfaction for all events/groups
• Leads pre- and post-con meetings to review/communicate group needs and feedback
• Facilitates various meetings (Banquet Event Order meeting, block review, etc.)
• Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events
• Knowledge of sales techniques in order to propose up-sell ideas to clients
• Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects
• Make personal contact with guests and assist them with any requests. Be visible on the floor and assist staff as needed
• Review menu/service with catering managers and executive or sous chef
• Maintain up to date details on events and communicate to staff
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees
• Reviews comment cards and guest satisfaction results with employees
• Observes service behaviors of employees and provides feedback to individuals and/or managers
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution
• Works with the property staff and customers to address operational challenges associated with his/her group. Attain post-event feedback from client, report back to sales and catering. Respond to client complaints and requests in a timely manner and report back to sales and catering
• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented
• Coordinate various departments’ participation in servicing accounts. Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account
• Invite clients to the hotel for entertainment, lunches, tours and site inspections.
• Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
• Assist in the preparation of required reports in a timely manner
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property
• Use property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts
• Meet and greet onsite contacts
• Develop networking opportunities through active participation in community and professional associations, activities and events
• Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up
  
  

Hospitality/Conduct Requirements

Be knowledgeable about and follow the company's mission statement and values. Understand who our guests are and how we service our guests, demonstrate professionalism, take ownership and ensure guest satisfaction. Advance Marriott’s the Art of Brilliant Hosting.

Educational Background

• Two or four year degree from a college or university or equivalent combination of education and experience
• Knowledge of various food service styles, menu development and familiarity with food and beverage cost control
• Strong computer skills including excellent knowledge of Word and Excel software programs. Proficiency in CI/TY highly desirable.
• Proficiency in the English language both written and verbal.
  
  

Physical Demands

• Must be able to work extended hours including evening, weekends and holidays.
• Must be able to lift up to 50 pounds and constantly lift, carry, push, pull or otherwise move objects.
• Ability to sit or stand for extended periods of time
• Must have corrected vision to normal range
• Ability to travel up to 25% of the time
  
  

Mental Demands

• Work on multiple tasks, making appropriate progress towards deadlines and sound decisions quickly under pressure
• Able to work independently, take direction and provide direction to others
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to effectively handle challenges, including anticipating, preventing, identifying and solving problems as necessary
• Multi-task priorities, organize, delegate work and follow through
• Ability to plan and develop procedures on all sales programs
• Maintain knowledge of market trends, competition and key customers of the hotel
  
  

Benefits

Full-time Associate Benefits

• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
  
  

Part-time Associate Benefits

• All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement
  
  

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.