What are the responsibilities and job description for the Loom Restaurant Server - Hotel Forty Five position at Mainsail Lodging & Development?
Hotel Forty Five and Loom, offers an upscale dining experience showcasing the quality of fresh food through clean simple preparations. Our Servers will be responsible serving the guest in a gracious and professional manner that represents the highest standards; ensuring exceptional service to all guests that is consistent and continually in accordance to Loom standards and the Tribute Collection standards under the franchise of Mainsail Lodging & Development.
Essential Functions
Education & Experience
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Essential Functions
- Wine knowledge to include grape varietals and intermediate wine pairing with food
- Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
- Serves guests in an efficient courteous manner following the proper steps of service
- Report to work on time and in proper uniform/approved attire
- Work as part of a team with all team members within the hotel
- Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
- Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
- Ability to use descriptors to describe dishes
- Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
- Follow cash handling procedures, and must be able to explain shortages and overages
- Follow the proper steps of service consistently with every table as outlined in training manual
- Upsell items to guests at all interactions
- Clear tables quickly and quietly ensuring no residue remains on the table
- Ability to carry a tray
- Detail tables and remove items not in use
- Perform other duties as management requests to service our guests
- Ability to use POS (point of sale) system - MICROS
- Follow the procedures addressed in the training manual
Education & Experience
- High School diploma or higher
- Previous hospitality/serving position required, minimum one-year FOH serving experience in upscale or fine dining restaurant or hotel
- Possess extensive food, wine, and cocktail knowledge
- Excellent customer service skills
- Excellent communication skills, both verbal and written
- Ability to use technology, e.g. tablets
- Ability to stand for extended periods of time, potentially under a heat lamp
- Ability to walk and bend
- Ability to lift 25 lbs
- Ability to communicate clearly
- Corrected vision to normal range
- Ability to work long hours as needed
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the office, the hotel, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high pressure situations, maintaining a calm and professional demeanor
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
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