Field Service Trainer

Company Overview

Mainspring Energy is revolutionizing power generation with the world’s most flexible and adaptable onsite power generator, the Mainspring Linear Generator. Commercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations. The Mainspring Linear Generator is fuel flexible, ramps up and down to meet demand, and utilizes a flameless technology with near-zero NOx emissions.

Backed by top-tier investors such as Khosla Ventures, Bill Gates, American Electric Power, and Lightrock, Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we’re quickly scaling for international expansion.

Inspired by our vision of the affordable, reliable, net-zero carbon grid, Mainspring is rapidly expanding within the $816B global electricity equipment market, and we’re hiring the best talent to meet growing customer demand around the globe. We welcome a broad range of backgrounds, experiences, and talents to bring fresh perspectives and ongoing innovation to our customers.

We are looking to build relationships with people who share our values:

• Pragmatic Optimism. Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth.

• Excellence without Ego. We bring expertise and commitment to creating the best customer experience, from sales to deployment and service, just as we apply deep technical rigor to building and delivering world-class products. We strive for excellence and behave as leaders with the humility to acknowledge our challenges, both collectively and as individual contributors.

• Proactive Collaboration. The integration and cross-disciplinary nature of Mainspring’s business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers.

Mainspring is based in Menlo Park and has partnered with top-tier investors and utilities such as Khosla Ventures, Bill Gates, NextEra, and American Electric Power. More information can be found at www.mainspringenergy.com.

Responsibilities

We seek an experienced and dedicated Field Service Technician Trainer to develop, manage, and continuously improve our nationwide training program for field service technicians and subcontractors. This role will be based at our HQ but will require travel to field locations nationwide for on-location training, evaluations, and support. The Trainer will ensure our field service teams are well-prepared with the knowledge and technical expertise needed to perform effective maintenance, troubleshooting, and repairs of our generators. This role will involve collaborating with cross-functional teams to align training programs with evolving product offerings and industry standards.

• Develop, update, and maintain training materials and curriculum for the Field Service Technician program, ensuring all content is aligned with company objectives, new product launches, and evolving industry standards. This includes developing both in-office training modules and on-site technical guides.

• Lead the onboarding of new field service technicians, providing initial training, certification, and ongoing support to ensure competence in technical procedures, safety standards, and troubleshooting.

• Travel nationwide to provide hands-on training to field service technicians, ensuring real-time guidance and troubleshooting support. Conduct assessments of technician proficiency through practical demonstrations and field evaluations to identify areas for improvement.

• Evaluate and improve training programs based on feedback, field performance, and technical advances. Lead the implementation of continuous learning efforts to enhance skills across the team, including integrating new products and technologies.

• Work closely with cross-functional teams, including Engineering, Product Management, Customer Success, and Support, to ensure training programs meet business and customer requirements. Regularly communicate the training program's impact and success to key stakeholders.

• Monitor and evaluate the effectiveness of the training program, using key performance indicators (KPIs) and feedback to optimize training delivery. Provide monthly reports on the program's health, including technician progress and content updates.

• Ensure all training and procedures adhere to company safety standards and regulatory requirements. Foster a safety culture among the field service technicians, emphasizing best practices in safety and quality assurance.

• Manage multiple training initiatives simultaneously, ensuring the timely delivery of high-quality content. Coordinate the scheduling of training sessions, resources, and assessments, ensuring a smooth and effective process.

Qualifications

• Education & Experience:

  • Bachelor's degree in a technical field or related discipline, related talent industry experience.

  • Proven experience in a similar role, such as technical training, service management, or a field service leadership position.

  • 3 years of experience in training and curriculum development, ideally within a technical field or IoT devices.

  • Knowledge of generators or related electrical and mechanical systems, with hands-on experience in troubleshooting and maintenance.

  • Familiarity with learning management systems (LMS) and content development tools (e.g., Google Suite).

• Skills & Qualifications:

  • Strong technical communication skills, with the ability to convey complex concepts concisely and effectively.

  • Excellent project management skills, with the ability to manage multiple initiatives, deadlines, and stakeholders.

  • Demonstrated success in designing and delivering successful training programs, including virtual and in-person formats.

  • Ability to work collaboratively with cross-functional teams (Engineering, Customer Success, Support, etc.).

  • Exceptional organizational skills, attention to detail, and the ability to track and report on training progress.

  • Ability to travel up to 25% of the time for on-site training and field evaluations.

The Bay Area salary for this role is $110k-$135k base pre-IPO stock options benefits. This position is on-site in Menlo Park, CA. The salary will be adjusted based on the experience of the employee.

Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don’t meet all posted requirements for a particular role, we’d still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.

In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.

Salary : $110,000 - $135,000