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Tier 2 Field Engineer - MSP

MainSpring
Washington, DC Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/7/2025

Tier 2 Field Engineer - MSP - MSP, DC-VA-MD (Metro Area)

Job Location : DC Metro Area

Type : Fulltime, Mon-Fri

Number of Openings : 1

Start Date : Immediately

Clearance Required : None

MainSpring, Inc. is looking for an experienced and forward-thinking Tier 2 Field Engineer - MSP to join our team. The position requires a well-rounded individual who can work independently, remotely and at client sites, consulting, implementing, and managing a wide variety of technical solutions. Excellent interpersonal communication and time / project management skills are required. This role is also responsible for the upkeep, configuration and reliable operation of individual and multi-user computer systems for both internal and external clients. If you are someone who maintains a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues, look no further!

Primary Roles and Responsibilities :

  • Provide proactive network and infrastructure administration analysis and support for a variety of clients (small businesses, non-profits, government agencies) on client sites in the DC-MD-VA metro area
  • Troubleshoot and resolve varying IT related issues requiring an onsite presence to remediate. Issues may include, but are not limited to, VoIP support, firewall and network equipment, virus / malware cleanup, workstation boot issues, etc.
  • Assist project engineers with new client onboardings

Job Requirements and Qualifications :

  • Minimum 4 years' experience providing technical support for desktop and server level operating systems and applications, networking equipment, and managing multiple clients
  • Strong technical skills supporting Microsoft Server 2016 or newer required
  • Strong working knowledge of Microsoft Active Directory, DNS, and Group Policy
  • Ability to install, configure and troubleshoot Microsoft Windows 10 and MacOS Catalina and newer operating systems
  • Knowledge and experience with virtual environments (AWS, Azure, VMware, Hyper-V)
  • Experience supporting Microsoft Office 365
  • Working knowledge of firewall technologies
  • Ability to troubleshoot computer and peripheral hardware issues
  • Ability to manage outside vendors to resolve client service requests
  • Excellent customer service skills and strong interpersonal communication skills
  • Fluent English language skills with experience providing recommendations to clients
  • Own reliable transportation, have a clean driving record and willing to travel in and around the Washington DC metro area
  • Demonstrated ability to work both independently and as part of a team
  • Demonstrated ability to analyze problems and make decisions
  • Effective multi-tasking skills and ability to succeed in fast-paced work environments
  • Linux knowledge
  • Experience with RMM and ticketing tools such as ConnectWise Automate and ConnectWise Manage

    • About MainSpring

    MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian's 50 Great Places to Work and countless awards for employee programs, growth and innovation.

  • Medical, Dental and Vision coverage for employee and family
  • 401k company matched contributions 4% match on 5% contribution - Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year - no vesting period!
  • Group Term Life and Accidental Death and Dismemberment coverage (company provided)
  • Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
  • Health Reimbursement Account (HRA) w / medical coverage
  • 7 Paid Holidays 1 Floating Holiday
  • Paid Time Off (PTO)
  • Bonus plans
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Employee Referral Program
  • Dynamic Recognition and Rewards
  • Work with Industry-Leading Talent
  • Promotion and Advancement Tracks

    • Founded in 1993, MainSpring is headquartered in Frederick, Maryland and supports a wide range of clients including businesses, non-profits and government agencies.

    Like our clients, people tend to stay at MainSpring. If you think you're a match, let's connect.

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