What are the responsibilities and job description for the Front Desk Agent position at Mainstay and Suites by Choice Hotels?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with night audit duties as needed
Qualifications:
- Excellent phone etiquette and communication skills
- Bilingual or multilingual abilities are a plus
- Previous experience in guest services or hospitality management preferred
- Familiarity with phone systems and computer software used in the hospitality industry
- Strong customer service skills with a friendly and approachable demeanor
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and ability to multitask in a fast-paced environment
Join our team as a Front Desk Agent and be part of a dynamic hospitality environment. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. This is an excellent opportunity for individuals who are passionate about the hospitality industry and thrive in a guest-focused role.
Please note that this position may require working evening shifts, weekends, and holidays to accommodate the needs of our guests.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $13 - $15
