What are the responsibilities and job description for the General Manager position at MainStay Suites Casper?
The Mainstay Suites is seeking a General Manager who will direct and coordinate guest service activities and operations at the hotel. They must demonstrate a commitment to top-notch service with the drive to ensure that every guest feels welcome and leaves thoroughly satisfied. This individual must have the ability to work under pressure and in a fast-paced environment. This person will support all departments in handling complex situations. This position requires a dedicated team player that leads by example and looks for opportunities to contribute to the team’s success.
Key responsibilities of the role include but not limited to:
- Leadership / Mentoring role for Hotel's Front Office employees.
- Maintains complete knowledge of all Front Office, Housekeeping, Laundry, and Maintenance departments policies/service procedures.
- Maintains a clean, pleasant, and safe working environment.
- Reviews daily checklists to ensure communication and completion of tasks between all shifts.
- Create and maintain a quality, professional work environment.
- Provides clear lines of communication between General Manager, maintenance, housekeeping, and the front desk staff.
- Be aware of daily situations: occupancy, average daily rate, VIP’s, groups in-house, assignments, advertising and available promotions.
- Maintain complete knowledge of: a) all hotel features and services b) all room types, rates, special packages and promotions c) daily arrivals / departures / room availability d) scheduled in-house group activities.
- Anticipate guests and employees needs and respond promptly.
- Promote positive guest relations at all times.
- Assists with special projects as assigned.
Basic Qualifications:
- Minimum 2 years progressive management experience preffered.
- Flexible schedule a must. Must be willing to work weekends, holidays and overtime as necessitated by the needs of the business.
- Have a strong computers skills and ability to learn new operational systems.
- Ability to perform moderately complex arithmetic functions using a calculator in a timely and accurate manner.
- Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests.
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