What are the responsibilities and job description for the Hotel Night Auditor position at MainStay Suites - Midland, TX?
Hotel Night Auditor
We are looking for an intelligent, driven, and courteous night auditor. We always strive for our best and our customers see it. This team member is crucial to the property's success ensuring that our guests are provided a fast accurate check-in by a smiling friendly face after their long travels.In addition to managing our guests check-in and check-outs, the Night Auditor will be the first responder to any guest issues and assist in keeping our property quiet, ensuring our guests have a great night's sleep! Additionally, the Night Auditor is responsible for accurately running the audit each evening to ensure proper accounting and payment processing.
The person selected for this role will have:
2 years of experience in a hands-on customer service role, preferably in a hospitality environment
Computer efficiency
Passion for customer service
Strong ability to multitask and prioritize
Problem identification and resolution skills
Ability to work with very limited supervision (the Night Auditor is often the only employee on duty)
Strong administrative skills
Ability to remain calm while handling guest concerns and situations at night
Ability to stay awake and maintain focus for long periods of inactivity
Some of the duties include:
Checking guests in and out
Answering questions about the neighborhood and surrounding areas
Setting up morning coffee and other breakfast preparations
Having conversations with guests throughout the morning/night to give them a great experience
Assembling and reviewing daily financial/operations records
Ensuring guests have a quiet experience by enforcing noise curfews, occupant policies, etc.
Maintaining strong relationships with local law enforcement when they are on-site
Capturing company point-of-contact info when available to assist with sales activities
Reporting any facility issues such as lighting, vending machines, property damage to management
Various administrative tasks as assigned by the General Manager
Routine walks around the property to ensure hotel maintains a quiet and safe environment
We are looking for part time to full time employees. Past hospitality experience is necessary.
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