What are the responsibilities and job description for the Voice Engineer position at Mainstream Fiber Networks?
SummaryWe are looking for a dedicated Voice Engineer to join our team and support the seamless integration and optimization of voice communication systems for our customers. The ideal candidate will possess strong technical skills and a passion for delivering exceptional customer service. This role will involve working closely with technicians during installations, providing customer training, and ensuring optimal configuration of voice systems.Role and Responsibilities
- Technical Support: Assist technicians in the remote or onsite installation of IP devices on customer networks, ensuring seamless integration with existing systems.
- Customer Training: Provide comprehensive training to customers on configuring and using their phone systems effectively, enhancing user experience and satisfaction.
- Configuration Expertise: Guide customers through the setup and configuration of voice systems, troubleshooting issues to ensure optimal performance.
- Travel Requirements: Willingness to travel throughout the state of Indiana to support installations and customer training sessions as needed.
- Collaboration: Work closely with cross-functional teams, including technical support and installation staff, to resolve issues and improve service delivery for voice solutions.
- Additional responsibilities as necessary
- Proven experience as a Voice Engineer or in a similar role, with a strong focus on IP telephony and VoIP technologies.
- Solid understanding of voice protocols (SIP, RTP, H.323) and networking principles.
- Experience in installing and configuring voice systems, as well as troubleshooting voice-related issues.
- Excellent communication and interpersonal skills, with the ability to train and support customers effectively.
- Strong problem-solving skills and a proactive approach to resolving technical challenges.
- Willingness to travel as needed within the state of Indiana.
Additional Notes
- Mainstream utilizes Juniper equipment for its core routing and switching and Calix for its customer premise equipment. Familiarity with these vendors and their accompanying software is a plus.
- This role will be in-house with flexibility to work between Nashville, IN and Indianapolis.
Mainstream Fiber Networks reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise.
