What are the responsibilities and job description for the Customer Support Technician position at Maintainer Corp of Iowa?
Job Overview
This role provides administrative support to the Marketing, Sales & Service Departments, collaborating with various teams within the organization. The ideal candidate will assist with data entry, customer service, and sales reporting, ensuring seamless day-to-day operations.
Key Responsibilities
- Data Entry: Accurately enter information into tracking systems to manage orders, shipments, and customer communications.
- Customer Communication: Respond to customer inquiries, route calls to the correct personnel, and provide excellent customer service.
- Sales Reporting: Prepare sales reports for weekly staff meetings and other key performance indicators.
- Event Coordination: Assist with trade show planning, RSM/Sales Department travel arrangements, and other logistical tasks.
- Compliance: Enter and track warranty registrations, IFTA compliance logs, and dealer licenses.
- Continuous Improvement: Participate in ongoing improvement initiatives by offering suggestions and taking initiative in areas of direct control.
Administrative Support
The successful candidate will perform various administrative tasks as directed by management, including answering phones, data entry, and clerical support. This role requires excellent communication skills, attention to detail, and a collaborative mindset.
