What are the responsibilities and job description for the Operations Assistant position at Maintainer Corp of Iowa?
We are seeking an Operations Assistant to join our team at Maintainer Corp of Iowa. In this role, you will provide critical administrative support to our Marketing, Sales & Service Departments, ensuring seamless communication and efficient processes. You will also handle customer inquiries, generate reports, and participate in continuous improvement initiatives.
• Entry of data into various tracking systems to optimize order processing and shipping efficiency.
• Preparation and dispatch of pack lists, invoices, and product literature to customers, dealers, and RSMs.
• Management of incoming customer service calls by either routing them to the correct person or handling them promptly and professionally. Show excellent customer service skills in all interactions.
• Production of sales reports on a regular basis for staff meetings and sales meetings, as well as any additional reports that may be necessary.
• Coordination of trade show logistics and provision of administrative support for RSM/Sales Department travel arrangements.
• Completion of data entry and logging for IFTA compliance purposes.
• Tracking and updating of warranty registrations for chassis and units, UCR, and dealer licenses.
• Participation in continuous improvement initiatives by suggesting ideas and demonstrating initiative in areas under your control.
• Performance of other duties as assigned by management.
