Customer Relationship Manager (CRM)

Functional Responsibilities:

• Maintain, nurture and develop customer relationships.

• Interface with the customer’s governance team on steady state as well as potential projects.

• Manage the troubleshooting and communication to the customer on the status of major troubles.

• Responsible for maintaining the SLA requirements and to provide reporting to the customer’s governance team.

• Primary interface with the customer and Maintech management.

• Develop and manage small to medium sized projects for the customer.

• Manage the project toward the stated goal – utilize company reports to monitor projects for maximum profitability to the organization.

• Develop project documentation and forward billing information to accounting group.

• Act on behalf with carriers/third party vendors maintaining up to date LOAs/NDAs.

• Carry out supervisory responsibilities to the Systems, Admin and Switchboard teams in accordance with the organization’s policies and applicable regulations.

• Communicate company policies and plans to staff as required.

• Promote an atmosphere of teamwork and provide quality services to customers/clients to enhance likelihood of future customer client awards.

Functional Qualifications:

• Associate degree (Bachelor’s degree preferred), or 4-6 years management experience in telecommunications field.

• Experience with direct customer support.

• Good writing skills –able to prepare professional documents.

• Good interpersonal skills, self-motivated, professional work habits.

Job Type: Full-time

Pay: $75,000.00 - $82,000.00 per year

Work Location: In person

Salary : $75,000 - $82,000