Field Datacenter Technician

Job Summary:

We are looking for self-motivated, dedicated individuals to join our team of highly skilled professionals. The successful candidate will handle responding to customer calls in a prompt and efficient manner

• Field Engineer will service all client needs including server hardware break-fix and IMAC support, As well as smart hand support for network equipment.
• Troubleshoot, and supports systems/equipment (DELL, Oracle, IBM and HP Servers)
• Diagnose, analyzes, and repairs product failures, orders and replaces parts as Needed
• Follows all client policy and procedures, adhere to best practices
• Presents problem resolution or refer more complex issues to a Sr. Support Engineer
• Maintain part records and inventory
• Documentation of activity and will show strong organizational skills
• Express positive attitude and strong analytical skills

Skills:

• Extensive Server and hardware trouble shooting experience required
• Capable of replacing all hardware components in large scale data center
• Experienced with newer generation Dell, Oracle, Lenovo, and HP servers
• Ability to learn and adhere to new procedures
• Working experience with Remote Access Cards (IDRAC, ILOM, ILO, Ect)
• Strong communication skill with ability to provide technical updates
• Proficient at administrative tasks and paperwork
• Familiarity with ticket-tracking software (Experience with Service Now preferred)
• Must be a self-starter with the ability to work independently without supervision and within a team environment
• Must have a professional demeanor and the ability to develop effective working relationships with end users and stakeholders
• CompTia A Certification is a plus
• CompTia Server Certification is a plus
• Dell Certification is a plus
• HP Certification is a plus
• IBM Certification is a plus

Job Type: Full-time

Pay: $32.00 - $35.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $32 - $35