What are the responsibilities and job description for the Level 1 Helpdesk Datacenter Technician position at Maintech, Incorporated?
We are seeking a Level 1 Helpdesk Datacenter Technician to provide first-line technical support and troubleshooting for our data center operations. The ideal candidate will be responsible for addressing support tickets and assisting with basic hardware and network troubleshooting to ensure optimal performance and uptime. This role is ideal for individuals with a strong technical foundation, problem-solving skills, and a willingness to learn.
Shift: Monday-Friday (9am-5pm)
Key Responsibilities:
- Provide helpdesk support by responding to tickets, emails, and phone inquiries from internal teams and customers.
- Assist with basic troubleshooting of hardware, software, and network connectivity issues.
- Escalate complex technical issues to Level 2 or Level 3 support when necessary.
- Document incidents, solutions, and updates in the ticketing system.
- Follow standard SLA's and data center policies to ensure compliance and security.
Requirements:
- Associate degree or certification in IT, Computer Science, or a related field (or equivalent experience).
- 2-5 years of experience in IT helpdesk, technical support, or data center operations.
- Familiarity with troubleshooting hardware, software, and connectivity issues.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Excellent communication and customer service skills.
- CompTIA A , Network , or other relevant certifications (PLUS)
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekdays
Work Location: In person
Salary : $22 - $25
