What are the responsibilities and job description for the Mainz Brady Group is hiring: Technical Writer in Orlando position at Mainz Brady Group?
We are looking for a skilled and detail-oriented Technical Writer to join our team. In this role, you will be responsible for creating, updating, and maintaining comprehensive help center documentation for our Direct-to-Consumer content and media platform. You will work closely with Product Managers, Operators (both internal and external), Designers, and Engineers to produce clear, user-friendly guides that support both internal and external business users in navigating and utilizing the platform's primary content management system (CMS), Content Portal.
Key Responsibilities :
- Content Creation :
- Develop and maintain help center documentation, including FAQs, tutorials, user guides, and troubleshooting articles for the Content Portal.
- Write transition-specific content that maps business processes between legacy content management systems and the Content Portal.
- Produce clear, concise, and effective instructional content for users ranging from beginners to advanced.
- Collaboration with Cross-functional Teams :
- Work with Product Managers, Operators, Designers, and Engineers to ensure consistent terminology across the Content Portal and help center documentation.
- Participate in the product development lifecycle, staying updated on new features and enhancements to ensure accurate, timely documentation.
- Engage with internal and external business teams to address recurring user issues and improve documentation to meet user needs.
- Content Maintenance & Updates :
- Regularly audit and update documentation to reflect the latest platform updates, bug fixes, and new features.
- Monitor user feedback and analytics to identify areas for improving clarity, usefulness, and user experience within the help center content.
- User-Centric Approach :
- Organize and write help center content that is easy to navigate and effectively solves user problems.
- Simplify complex technical concepts into accessible language for non-technical users, while maintaining depth for more advanced users.
Qualifications :
Nice to Have :
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