IT Help Desk Technician

About us

Maith Solutions provides comprehensive and complete web-driven insurance management systems. The Company is expecting to grow significantly over the next several years. We are looking for talented individuals to join us on this journey.

Job Summary:

We are seeking a qualified IT help desk technician to assist our users with questions and problems concerning computer systems, hardware, and software. The technician will work with remote users and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Duties and Responsibilities:

• Provide customer-centered technical support for company’s desktop computing environment and network, including supported hardware, Microsoft Office/Gmail/Outlook and other business applications, and peripheral devices
• Ensure immediate and total restoration of services for all systems and services by promptly responding to users’ requests (including remote users) when they have an IT related problem – proactively recognize the problem and implement needed solutions
• Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstations
• Troubleshoot remote users’ issues by applying remote monitoring and management software
• Solve IT issues by walking customers through established processes for solving problems over the phone or/and in person and utilize critical reasoning in solving the problem
• Remain in touch with a customer until their issues are totally resolved or/and request is completed
• Identify and correct a problem by performing diagnostic reviews and developing error reports as requested
• Work with technical teams and end users to execute and maintain systems that apply industry best practices in achieving business objectives, while ensuring the integrity and security of the data, network, and system
• Frequently check the ticketing system for incoming service desk requests; vet requests thoroughly, then evaluate and route them
• Ensure a positive support experience for customers; develop a good relationship and trust with company corporate users by exhibiting professional attitude and a welcoming approach to understanding customers’ problems
• Manage inventory and perform upgrades for desktops/laptops, tablets, mobile phones, and any other devices; obtain authorization for new hardware
• Perform administrative duties, including scheduling of equipment or laptop loaners, or any other services/items for company users; organize shipment to remote sites if required
• Carry out proper tracking of service requests and ensure resolutions to problems are documented in the ticketing system.

Requirements – Skills, Abilities, and Knowledge

• At least 2 years of work experience in an IT environment in a service/help desk setting
• Associate’s degree in Computer Science or related field
• Excellent interpersonal and customer service skills
• Problem-solving and critical-thinking skills
• Excellent written and verbal communication skills
• Ability to quickly diagnose and resolve technical issues
• Ability to learn new technologies and implement them

Pay: starting at $20.00 per hour depending on experience

Work Location: In person (Monday-Friday)

If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this opportunity as an IT Helpdesk Technician.

The above statements are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Will you now or in the future require sponsorship to work in the united states?

Experience:

• IT Help desk: 2 years (Required)

Ability to Commute:

• Dallas, TX 75234 (Required)

Ability to Relocate:

• Dallas, TX 75234: Relocate before starting work (Required)

Work Location: In person

Salary : $20