What are the responsibilities and job description for the Member Relations Manager position at Major Food Brand?
Major Food Group is hiring a Member Relations Manager to provide support to ensure efficient operation of the department. The ideal candidate will be self-sufficient, self-motivated, and trustworthy, with a proven ability to independently manage multiple tasks with competing priorities and deadlines. This dynamic role will have many moving pieces and requires adaptability.
Primary Job Activities:
- Track all incoming applications and follow up with all current nominations while maintaining a large CRM database.
- Handling all questions, information requests, and complaints regarding membership.
- Processing membership applications, renewals, and resignations.
- Maintaining and updating membership records.
- Assisting with member communication activities.
- Collecting data, tracking membership statistics, and preparing reports.
- Coordinating with the accounting department to track membership revenue.
- Preparing membership marketing materials.
- Organizing events and activities for existing and prospective members.
- Assist with monthly membership newsletter
- Oversee ZZ’s Club Membership emails and correspondences
- Assist with the implementation and training of Peoplevine app into membership community
- Responsible for key date communication to members (i.e. Art Basel, NYE announcements, etc.)
- Assist MFG Senior Director of Guest Relations with administrative membership tasks
- Maintains the club’s database (membership register) of members’ files.
- Develops and ensures that established procedures for processing prospective members’ applications are consistently followed.
- Processes all requests for and transfers of membership.
- Assists prospective members in fulfilling application requirements.
- Maintains online member directory.
- Oversees the administration of all membership rules and regulations to ensure consistency in interpretation and application; updates club rules and regulations and keeps members informed of changes.
- Responsible for all correspondence to members regarding rules infractions.
- Maintains all waiting lists for club
Skills and Qualifications
- High School diploma, College degree preferred
- 3 years of administrative assistant experience.
- Previous experience in member management, sales, or recruitment
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Ability to think creatively and take initiative.
- Excellent writing and editing skills.
- Highly organized.
- Extensive knowledge of appropriate software including: Microsoft Word, Excel, PowerPoint, and Google Workspace
- Reporting skills
- Problem-solving and organization.
BENEFITS:
We offer competitive salary, medical/dental/vision insurance, TransitChek discount, Team Member Referral program, a generous dining program, and progressive paid time off. We offer many opportunities for growth and development for those who show long-term commitment to their role and MFG.
Equal Employment Opportunity
Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.
