Principal Product Manager, Venue Experience

Tickets.com, an MLB company, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.

We are assembling a world-class team to build on these experiences and to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.

Tickets.com is looking for a Principal Product Manager, Venue Experience to drive excellence on our product team.

The Opportunity : As the Principal Product Manager, Venue Experience, you’ll be at the forefront of a game-changing initiative to reimagine how fans experience baseball games - from parking and entry to commerce, navigation, and everything in between. Your mission? To design the future of the ballpark experience by exploring new “phygital” (physical digital) experiences and creating seamless, frictionless moments that will wow fans and elevate their connection to the game.

You’ll be responsible for defining the product roadmap for the fans' experiences from arrival through departure at the ballpark, including pioneering next-generation technologies such as biometrics-based entry, autonomous concessions, and personalized venue discovery. You’ll guide a team, build strategic partnerships, and collaborate across design, product, and engineering teams to ensure we’re delivering an integrated, world-class experience that fans will love.

Essential Job Functions :

Redefine the Venue Experience : Lead the charge in designing innovative, "phygital" experiences that bring technology and tradition together. Think beyond the obvious to create the ultimate fan journey - from entry to exit.

Own the Product Roadmap : Own the vision, roadmap, and execution for the Venue Experience, balancing innovation with business goals to create in-venue fan experiences that are delightful and measurable.

Drive Fan-Centric Innovation : Explore bold, new ideas, such as autonomous Grab & Go concessions, hands-free entry, and hyper-personalized fan discovery to elevate every part of the experience for fans attending baseball games.

Collaborate Across Teams : Work closely with cross-functional teams - design, product, engineering, data, marketing, and operations - to ensure the fan experience is seamless and innovative at every touchpoint.

Build Partnerships : Forge and nurture relationships with internal and external stakeholders, including vendors, club partners, and key business leaders, to align on goals and drive successful outcomes.

Measure & Optimize : Use data, customer insights, and fan feedback to refine and iterate on product features, ensuring we're always improving and delivering on fan needs.

Who You Are :

User-Obsessed : You understand what users want (and what they don’t know they want yet) and are always thinking about how to make their ballpark experience better through technology and innovation.

Visionary : You’ve got a bold vision for the future of the fan experience and the ability to execute on it, blending what’s seemingly impossible with what’s desirable.

Evangelist : You’re an expert storyteller, who can champion product strategy across the organization, advocate for the ideal user experience, and align teams on shared goals and priorities.

Thought Leader : You’re a thought leader with the ability to influence decision-makers across the organization and drive alignment on long-term goals.

Collaborative : You’re a natural at bringing together diverse teams and stakeholders, balancing input from different sources to create cohesive product strategies.

Data-Driven : You use data and research to inform decisions, prioritize features, and drive continuous improvement in the fan experience.

Product Expert : You’ve led the development of consumer-facing “phygital” products before and understand how to bring digital and in-person experiences together in seamless ways.

Results-Oriented : You know how to set and measure success, ensuring every initiative delivers real value to both the business and the fans.

Requirements :

7 years in product management, with a proven track record of delivering large-scale, consumer-facing products - bonus points for experience in FinTech, sports, entertainment, or hospitality.

5 years of experience in mobile and web app development, with a portfolio of high-impact products that have shaped user experience and business results.

Deep understanding of how technology can intersect with in-venue experiences, including familiarity with ticketing systems, access control, commerce, and fan engagement platforms.

Strong communicator and storyteller who can align cross-functional teams and stakeholders around a common vision.

Passion for continuous improvement, always iterating based on fan feedback to optimize products and experiences.

Salary Range $190-230K

We offer an Outstanding Benefits Package that includes :

Medical

Dental

Vision

STD & LTD

401K Retirement Plan

Basic Life & AD&D

Supplemental Life Insurance

Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)

HSA & FSA

Legal Plan

Pet Insurance

Tuition Reimbursement

MLB Tickets

Tickets.com is an Equal Opportunity Employer.

Please click to view our CCPA

Salary : $190,000 - $230,000