What are the responsibilities and job description for the Tournament Hospitality Manager position at Major League Cricket?
Tournament Hospitality Manager
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Contract Duration: 15 May to 15 July, 2025
Role Type: Contract
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Contract Duration: 15 May to 15 July, 2025
Role Type: Contract
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Overview:
Reporting to the Director - League Operations, the Tournament Hospitality Manager will oversee all hospitality operations across the three tournament venues, ensuring a seamless and high-quality experience for guests, special guests, and all other stakeholders. This role involves liaising with hospitality catering vendors, managing on-site logistics, and working closely with various departments, including the Tournament Ticketing Manager, Accreditation Manager, and other key staff members, to ensure all hospitality services meet the tournament’s standards. The Tournament Hospitality Manager will travel between venues as required to maintain consistency and quality across all locations.
Key Responsibility Areas:
- Strategic Planning and Coordination: Develop and implement comprehensive hospitality plans for each venue, aligning with the tournament's objectives and ensuring a consistent guest experience across all locations.
- Vendor Management: Negotiate contracts and manage relationships with hospitality catering vendors, ensuring services meet quality standards and budgetary constraints.
- Budget Management: Manage hospitality budgets, monitor expenditures, and provide regular financial reports to the Director - League Operations.
- Team Leadership and Staff Management: Recruit, train, and supervise hospitality staff across all venues to enhance guest services and ensure adherence to service standards.
- Guest Relations: Develop and implement guest engagement strategies, address guest feedback promptly, and ensure a high level of guest satisfaction throughout the tournament.
- Collaboration with Key Departments: Work closely with the Tournament Ticketing Manager and Accreditation Manager to ensure seamless distribution of event credentials and access to hospitality areas.
- Event Coordination: Oversee the setup, operation, and breakdown of hospitality areas at each venue, ensuring alignment with event schedules and requirements.
- Quality Assurance: Monitor the execution of food and beverage services, ensuring prompt service and adherence to quality standards during events.
- Operational Reporting: Provide regular updates to the Director, Tournament Operations about the status of hospitality operations, guest feedback, and any challenges encountered.
- Compliance and Safety: Ensure all hospitality operations comply with health and safety regulations, including food safety standards and emergency procedures.
- Sustainability Initiatives: Implement sustainable hospitality practices, minimizing waste and promoting eco-friendly initiatives throughout the tournament.
- Crisis Management: Develop and execute contingency plans for unforeseen events or emergencies, ensuring minimal disruption to hospitality services.
- Post-Event Evaluation: Conduct post-event evaluations, gather feedback, and provide recommendations for improvements in future tournaments.
Requirements:
- Prior experience in hospitality management, event coordination, or similar roles, preferably within the sports or large-scale event industry.
- Strong organizational skills and the ability to manage operations across multiple locations simultaneously.
- Proven experience in vendor negotiation, budget management, and financial reporting.
- Excellent leadership and team management abilities, with a focus on training and developing hospitality staff.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with various departments and stakeholders.
- Ability to work flexible hours, including nights, weekends, and long event days, with frequent travel between venues.
- Strong problem-solving skills, able to address challenges quickly and efficiently in a high-pressure environment.
Additional Considerations:
This role requires extensive travel between the three tournament venues and may involve working at irregular hours, including late nights, early mornings, weekends, and long days. Candidates should be prepared for a demanding yet rewarding experience in a live sports environment, where attention to detail and a proactive approach to hospitality operations are key.
This role requires extensive travel between the three tournament venues and may involve working at irregular hours, including late nights, early mornings, weekends, and long days. Candidates should be prepared for a demanding yet rewarding experience in a live sports environment, where attention to detail and a proactive approach to hospitality operations are key.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
