Office Manager

We are a 5-star company providing window cleaning, pressure washing, and gutter cleaning to our customers. We have a fun, character-driven work culture where the customer comes first.

This candidate will be the face of the company to our customers and will handle day-to-day customer interactions and oversee the office operations. They should be comfortable answering inbound phone calls, emails, texts, performing estimates, and scheduling jobs. They should possess a friendly demeanor with excellent oral and written communication skills. They should be a self-starter who is highly organized and able to solve problems.

Responsibilities

• Handle inbound calls and emails.
• Perform estimates, schedule jobs, invoice customers, and perform collections.
• Address customer questions and concerns.
• Make employee schedules.
• Administer email marketing and social media marketing campaigns.
• Order supplies and take inventory.
• Periodically review policies and procedures and identify opportunities for improvement.

Requirements

• 5 years of customer relationship management
• Proven track record of delivering exceptional customer service
• Excellent problem-solving skills and ability to think strategically
• Strong communication, organization, and attention to detail
• Work independently and manage time efficiently
• Experience with Google Workspace
• Hours: 8:00-5:00, Monday-Friday

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• Retirement plan

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 5 years (Required)

Ability to Relocate:

• Raleigh, NC 27615: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $52,000