What are the responsibilities and job description for the Customer Service Representative position at Majors Home Improvement?
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Bonus based on performance
- Opportunity for advancement
- Vision insurance
We're a local home improvement company with a reputation of dedication to delivering exceptional customer service and encouraging team growth and development. We proudly serve the residents of Northwest Florida and Southeast Alabama.
We are currently seeking a highly motivated full-time Customer Service Specialist who is willing to grow with us. Knowledge of MarketSharp and SalesForce a plus! This position requires a high level of customer service and professionalism because it is the first point of contact for our potential & existing customers. The ideal candidate will have a friendly disposition, positive attitude and enjoy talking to and working with the public primarily over the phone. You must be highly organized and able to keep up with a fast-paced environment. The primary task is to schedule no cost, no obligation consultations for qualified homeowners for several consultants over a large service area using a script and appointment guidelines. Past experience in the home improvement field, appointment setting, and/or permitting is a plus. This is an excellent opportunity with huge potential for advancement with our growing company.
This job is full time Monday - Friday 8:00 am - 5:00 pm. Some Saturdays may be required. May work at 2 different locations in Milton.
This job is full time Monday - Friday 8:00 am - 5:00 pm. Some Saturdays may be required. May work at 2 different locations in Milton.
Responsibilities:
- Answer inbound/make outbound calls using multi-line phone system
- Qualify and set appointments using a script to determine the customer needs, interest, and appropriate qualifications.
- Respond appropriately to customer concerns
- Confirm appointments daily
- Enter customer information & notes in company's computer software accurately & completely.
- Greet walk-in customers and vendors in a friendly and professional manner
- Scanning, filing and general office tasks
Requirements:
- Excellent communication, customer service & organization skills
- Professional appearance & friendly attitude
- Dependable & trustworthy with reliable transportation
- Able to balance multiple tasks with strong attention to detail & problem solving skills
- Basic computer knowledge & office skills (familiar with Office and Excel a plus)
- Able to pass a background test & drug screening
Please do not call the company in regards to job postings.
Salary : $29,120