What are the responsibilities and job description for the Front Desk Agent position at Makan Hospitality Management?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. A passion for guest relations and hospitality is essential to create memorable experiences for our visitors.
Responsibilities
- Greet guests warmly upon arrival and check them in efficiently.
- Manage guest inquiries, provide information about hotel services, and assist with reservations.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette.
- Address guest concerns or complaints promptly and effectively to ensure satisfaction.
- Maintain accurate records of guest information and transactions using front desk software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist in managing the front desk operations, including cash handling and billing processes.
- Promote hotel amenities and services to enhance the guest experience.
- Support multilingual communication efforts to cater to a diverse clientele.
Requirements
- Previous experience in hospitality or guest services preferred.
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette and communication abilities.
- Familiarity with front desk operations and phone systems.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Multilingual abilities are a plus, enhancing communication with international guests.
- A background in hospitality management or related fields is beneficial but not mandatory.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as a Front Desk Agent where your contributions will help create an inviting atmosphere for all our guests!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.50 per hour
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Ability to Relocate:
- Little Rock, AR 72211: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
