Room Attendant

Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher’s Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.

LMR VISION

Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.

SUMMARY

As a Room Attendant, you play a vital role in shaping the guest experience. Your responsibilities go beyond mere cleaning; they include meticulously servicing guest cabins and public areas to ensure an environment that radiates warmth, luxury, and the highest standards of hospitality. Every detail matters, from the impeccably arranged linens to the polished furniture, ensuring that each guest’s stay is nothing short of extraordinary. With a commitment to excellence and a friendly, approachable demeanor, you are an ambassador of our resort’s values, striving to create unforgettable memories for our guests. 

The ideal candidate brings a genuine passion for hospitality and takes immense pride in their craft. You are detail-oriented, proactive, and dedicated to exceeding expectations in every interaction and task. As a natural problem-solver, you respond to guest needs with professionalism and warmth, consistently contributing to a positive work environment. Your approach to cleanliness and organization is impeccable, and you possess the ability to anticipate needs and adapt to changing demands. If you are motivated by creating memorable experiences and embody the spirit of exceptional service, this role offers the perfect opportunity to flourish in a supportive, high-end environment. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Warmly greet guests, responding promptly and courteously to their needs.
• Perform housekeeping duties to keep cabins and common areas immaculate and inviting.
• Change bed linens, replace towels, and replenish bathroom amenities, reporting damaged items as needed.
• Maintain floors, carpets, and furniture through sweeping, mopping, vacuuming, and dusting.
• Restock cabin refrigerators with beverages and refreshments.
• Clean and restock public areas, including bathrooms, offices, restaurants, and the Outpost.
• Report maintenance issues promptly for timely resolution.
• Keep cleaning carts organized and stocked for the next shift.
• Assist with laundry to maintain a steady supply of linens for guest rooms.
• Inspect rooms to ensure cleanliness and readiness before guest arrival.
• Coordinate with front desk and departments to ensure smooth check-ins and fulfill special requests.
• Provide coffee and turn-down service, creating a welcoming experience for guests.
• Maintain familiarity with each cabin layout to meet cleanliness and aesthetic standards.
• Communicate repair needs to the maintenance team proactively.
• Foster positive relationships with team members and guests, maintaining a professional attitude.
• Ensure outstanding customer service through respectful and courteous interactions.
• Complete required administrative tasks, including timecard entries and documentation.
• Follow all safety protocols, policies, and service standards, ensuring a secure workplace.

QUALIFICATIONS

• Experience in hospitality or housekeeping preferred.
• Valid U.S. Driver’s License.
• CPR and First Aid certification (can be obtained during the season).
• Strong communication skills and a friendly demeanor.
• Familiarity with the local area and prior customer service experience are beneficial.

WORK ENVIRONMENT

• Fast-paced, dynamic, and team-oriented setting.
• Engaging with team members and adapting to constructive feedback.
• Flexibility to handle changing tasks and work nights, weekends, and holidays.
• Outdoor work in varied weather, including temperatures as low as -30°F.
• Independent work with minimal supervision needed.
• Ability to use abdominal and lower back muscles continuously over time without fatigue.
• Ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
• Ability to see details at close range (within a few feet of the observer).
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas effectively in speaking.
• Physical stamina to exert effort over long periods without getting winded or out of breath.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

HOURLY EMPLOYEE & SEASONAL EMPLOYEE BENEFITS

In addition to a great hourly wage, we think Lone Mountain Ranch offers more opportunities than most!

• Seasonal Bonus Program:
  • All hourly employees will be able to participate in our seasonal bonus program.  Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program.  Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program.  All hours worked outside of these seasonal ranges will not apply to this bonus program. 
• Staff Cafeteria:
  • We also want to keep you hydrated and nourished. You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone’s day.
• Ranch Gratuity:
  • In addition to your hourly rate, you will receive a ranch gratuity unique to us.
• Ranch Wide Activities:
  • We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? As long as there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking.  During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door.
• Health Insurance:
  • If you remain with us and worked a minimum of 1560 hours in a 12 month look back period, from your first day of employment, you are eligible for medical, dental, life and vision insurance. This will be effective the first of the month following 30 days of your full-time employment hire date or status. The Ranch will pay for 80% of the premiums for employees and any dependents. Employees will be responsible for paying the remaining 20% of the premiums. Payment is deducted automatically from the employee’s semi- monthly paycheck at a pre-taxed rate. 
• Arrival
  • While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should you come to us by air. 
• Uniforms:
  • Receive free uniforms from the ranch and you’re ready to become a valuable member of the Lone Mountain Ranch team!