What are the responsibilities and job description for the Team Lead position at MAKE Fitness LLC?
The Full Time Team Leader will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
-
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to General Manager as needed.
- Assists with administrative tasks and provides backup support for the General Manager as needed.
- Assists in maintaining the neatness and cleanliness of the club.
- Ability to work well individually and as part of a team.
- Assist General Manager with training new hires.
- Clean equipment and areas of the facility.
- Active enforcement of all Planet Fitness Policies.
- Promote and sign up new members for PE@PF
- Promote and sign up new members for Planet of Triumphs.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- 40-hour work weeks
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Perks
- Base pay starts at $11.50/hour with monthly bonus potential
- Flexible schedules
- 2 weeks of Paid Time Off (PTO)
- 75% benefit coverage (Medical, Dental, Vision)
- Insurances: STD, Life, Accident-Only, Cancer Indemnity, Hospital Confinement, Critical Care
- Complimentary Black Card membership
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Salary : $12
