Sr. Analyst II - Deposit & Payments Operations

Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

Must be able to work in Salem, MA Office.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, however other duties may be assigned based on business need:

• Administers the daily functions of critical bank payment operations including wire payments, ACH payments and settlement, and card services.
• Assists in the administration of critical deposit payment bank systems, including but not limited to Client Central, Fedline, Payments Exchange, and Pep systems to ensure proper operation and integration with the Core (DNA).
• Assists with the execution of the deposit payments strategy by monitoring key performance indicators (KPIs) to measure resource and process sustainability, productivity, and profitability and recommends adjustments to the programs as necessary.
• Monitors emerging payment trends and technologies, communicates relevant updates to Deposit Payment Operations Manager as necessary.
• Monitors critical deposit payment operations processes for compliance with applicable state/federal regulations and industry rules/standards, ensures proper controls are in place to mitigate identified risks, and escalates issues to the Deposit Payment Operations Manager as necessary.
• Monitors critical payment activity, identifies fraud, data breaches, and/or trends and reports to Deposit Payments Manager as necessary.
• Monitors Fiserv, regulatory, and other bulletins, identify processing, regulatory or other changes and works with the Deposit Payment Operations Manager to implement changes.
• Conducts payment operations quality control reviews including but not limited to fraud rule exclusions, system access, user, instant issue card processing, and RCM card processing.
• Assists with the inventory control of debit card stock and the coordination of shipments to the branch network for instant issuance.
• Maintains payment operations runbooks and process flow documents ensuring all are updated annually or more often as necessary.
• Assists with the preparation of annual wire and ACH program compliance and effectiveness reports to the Senior Management Group and the Board Risk assessment.
• Participates as a subject matter expert in institutional and department projects collaborating across business lines to ensure projects are completed on time, within budget, and implemented without issue.
• Cultivates and maintains relationships across all business lines acting as the subject matter expert regarding deposit payments processes and platforms.
• Ensure all functions of the department are covered up to and including directly supporting the payments operation team by performing tasks to cover any employee who is not present.
• Assumes additional duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Responsible for directing and supporting junior staff in the Deposit and Payment Operations department.

EDUCATION and/or EXPERIENCE

Associate’s degree or equivalent from 2-year College and/or at least 4 years related back-office ACH experience or training required. Primary focus is on execution within defined parameters, with some expansion based on developing capabilities and/or experiences in partnership with more experienced staff and other business lines.  2 - 4 years supervisory experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Accredited ACH Professional Certification preferred or required within 2 years of hire date.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.  Specific vision abilities required by this job include close vision.

Salary Range:            Competitive Base 

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.

Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.