What are the responsibilities and job description for the Client Success Coordinator position at Makios Technology?
At Makios Technology, we’re not just about fixing tech—we’re about building real relationships. As a Client Success Coordinator, you’ll be the go-to person ensuring our clients not only get the services they need but also feel supported every step of the way. You’ll be the bridge between our technical teams and the amazing businesses we serve, helping turn complex IT into simple, stress-free solutions. If you love people, live for organized chaos, and know how to keep things moving (without dropping the ball), this might just be your dream job.
What You'll Do
Key Responsibilities & Tasks
As a Client Success Coordinator, you’ll be the friendly face that helps keep our client relationships strong, smooth, and successful. You’ll work directly with our clients to ensure their technology experience with Makios is nothing short of excellent. From onboarding and regular check-ins to tracking tickets and projects, your work will help drive loyalty, trust, and value.
Your day-to-day may include:
- Acting as the main point of contact for a portfolio of clients
- Scheduling and facilitating Business Review Meetings (BRMs)
- Managing onboarding and client engagement processes
- Monitoring open tickets and projects to ensure timely updates
- Collaborating with internal teams to advocate for client needs
- Gathering feedback and helping resolve escalations
- Documenting client communications and maintaining records
What You'll Need
General Skills, Certifications, Education & Experience
We’re looking for a natural communicator and proactive problem-solver who thrives in a fast-paced, people-first environment.
Required:
- 2 years in a client-facing role (preferably in IT, MSP, or SaaS)
- Strong communication skills (written, verbal, and in-person)
- Tech-savvy and able to translate “geek speak” into plain English
- Excellent organizational and multitasking abilities
- Confident working with tools like CRM, PSA, or ticketing platforms
Preferred:
- Familiarity with MSP platforms (e.g., ConnectWise, Autotask)
- Basic understanding of IT services, infrastructure, and Microsoft 365
- Experience in project coordination or client success roles
Additional Stuff
- Schedule: Monday–Friday, 8A-5P MT
- Location: On-site at El Paso, TX office
- Travel: Occasional local travel to client sites (if needed)
- Start Date: ASAP (we’re ready when you are)
- Pay: Competitive, based on experience
Why You'll Love Working Here
Some of our Perks & Benefits
- Health Insurance
- Health Savings Account (HSA)
- Generous PTO Policy
- 401(k) with Company Match
- Annual Staff Appreciation Party and Annual Holiday Celebrations
- Performance Based Incentive Program
- Career Growth and Development Opportunities
- Amazing and Unlimited Cappuccinos, Flat Whites, Hot Chocolate and Lattes
The Fine Print
Makios Technology is an Equal Opportunity Employer
The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities.
Makios Technology is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and welcoming workplace. All employment decisions are made without regard to race, color, religion, sex (including pregnancy and related medical conditions), sexual orientation, national origin, age, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. We comply fully with all applicable non-discrimination and affirmative action regulations. In accordance with the Americans with Disabilities Act (ADA) and applicable state laws, Makios provides reasonable accommodations to qualified individuals with disabilities. Applicants requiring accommodation may contact us at hr@makios.com or (915) 242-6800. Employment with Makios is strictly at-will and may be terminated by either party at any time, with or without cause or notice, subject to applicable law. Nothing in the application process, interview, or onboarding materials shall be construed to create a contract of employment unless set forth in a written agreement signed by the President of Makios. All applicants must be legally authorized to work in the United States at the time of hire. A valid driver’s license and English proficiency are required (bilingual preferred but not required), and Makios does not currently sponsor employment visas.
