National Account Manager - Outdoor Power Equipment

Job Summary:

Manage OPE National distributor accounts and National/Regional end users to sell/buy Makita Outdoor Power Equipment and tools. Duties include developing/court/maintaining key relationships with decision-makers. Engage dealers and end users with product demos. Responsibilities also include strategic account planning, forecasting, and driving overall customer profitability and sales growth.

Salary: $96,800 - $139,300 per year

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Assigned or targeted National or regional end users.
• Assigned National, Regional distributor(s), dealers.
• Compile, prioritize, and report lists of prospective/targets for key sales activity.
• Write, present, and implement unique programs.
• Coordinate with field sales teams.
• Develop and continually strengthen professional relationships within all entities, internal and external, involved in our OPE business, such as ownership and corporate purchasing.
• Conduct program and product training.
• Schedule key update meetings and any other meetings as required.
• Advance and support appropriate end-user key contacts and decision-makers.
• Display and demonstrate Makita products including.
• Provide expertise and support regarding pricing, quoting, credit terms, orders, and other sales support.
• Perform business reporting functions, sales, account updates, and monthly reports
• Provide input to the Marketing Department.
• Distribute the Makita marketing department collateral materials.
• Coordinate, schedule, and execute customer support events.
• Manage co-op and/or advertising budgets for each key account if needed.
• Investigate and resolve account issues and concerns.
• Stay abreast and report market conditions, changes/competitor activities within the industry.
• Manage Makita’s assets such as vehicles, demo tools, marketing materials, product samples, etc.
• Perform all company functions per federal, state, and municipal laws and company policies.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Skills Required:

• Knowledge: Relevant outdoor power equipment industry understanding.
• Problem-Solving - Identifies and resolves problems promptly; Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
• Teamwork - Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others. Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Mathematical Skills - Ability to calculate figures and amounts such as margins, discounts, interest, commissions, proportions, and percentages.
• Computer Skills – Be willing to learn. Learn and develop a higher level of knowledge of management systems, Microsoft Excel Spreadsheet software, Microsoft PowerPoint, and Microsoft Word Processing software.
• Strategic Thinking - Develop strategies to achieve organizational goals; Understand the organization's strengths & weaknesses; Understand and support SWOT analysis, adapt strategy to changing conditions.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Work Environment:

This position will require work in various remote settings and at corporate Makita facilities from time to time.

Travel:

Travel is required for meetings, product demos, training seminars, trade shows, and end-user presentations.

Education and/or Experience Desired:

• Post-high school degree in relevant field and/or related field experience required.
• Management Experience in Multi-Level Organizations preferred.
• 3 years prior work experience as a National Account Manager or Marketing Management.
• 5 – 10 years prior experience in the “green industry” or similar field.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to regularly use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Required to regularly stand, walk; and stoop, bend, or reach above head.
• Required to frequently sit.
• May be required to occasionally lift, push or pull up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Able to ascend and descend stairs.
• Continuously reach out to sort miscellaneous items.
• Physically & mentally able to work in an environment that may be subjected to strict deadlines and multiple projects.

Disclaimer:

This description is based on management's assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it does not intend to be an exhaustive list of all of the elements of the job. Management reserves the right to modify the description at any time, or to vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling, or staffing needs.

Equal Opportunity Statement:

The Company is an equal-opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical (including genetic characteristics or cancer diagnosis), actual or perceived sexual orientation, or any consideration protected by federal, state or local laws. All such discrimination is prohibited. Additionally, the Company will provide registered domestic partners with all rights and benefits as required by Law. The Genetic Information Nondiscrimination Act of 2008 (GINA) prohibits employers from requesting or requiring genetic information of an individual or family member of the individual. The Company is committed to complying with all applicable laws providing equal employment opportunities.