Service Technician - Reno, NV

Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada CA, Makita U.S.A, with offices in Reno NV, Wilmer TX, and Flowery Branch GA, has been bringing Makita's best-in-class engineering advantage to professional power tool users in America since 1970.

Job Summary:

As a Service and Repair Technician, you will be responsible for repairing and maintaining electric, gas, cordless, and pneumatic power tool equipment by performing the following duties.

Salary: $24 28 per hour

Essential Job Duties:

To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Embraces and promotes brand values while delivering customer care principles.
• Assists in maintaining the appearance of the facility in a professional, clean, and organized manner, consistent with Makitas brand image, daily.
• Read and understand repair procedures contained within Makitas Service Information. Maintain work area in a clean, safe, and orderly condition.
• Ability to create, edit, and complete repair and sales invoices on the computer. Begin learning procedures for creating FSC reports. Prepare tools and part orders for shipment as required.
• Ability to assist in managing parts inventory accurately. Assist in physical inventory.
• Performs other duties as assigned by management.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Skills Required:

• Ability to respond to technical inquiries.
• Proficient in basic computer skills.
• Good customer service skills and established rapport with Makita customers.
• Good knowledge of power tools and applications.
• Notify customers of repair estimates, completed repairs, and orders ready for pick up.
• Ability to follow instructions and follow through with those instructions.
• Ability to manage time to complete the assigned work.
• Ability to communicate effectively with peers and management.
• Must possess a positive attitude and the ability to adapt to changes in workload requirements.
• Self-starter, detail-oriented, and able to perform tasks with minimal supervision.
• Must be able to multi-task daily.
• Ability to diagnose tool problems and repair all non-stationary tools, including pneumatic products; learn repair and adjustment procedures for stationary tools; learn adjustments for gas-powered products.
• Understands and utilizes all Makita test equipment.
• Ability to work in a fast-paced environment.

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Work Environment:

This position works in a warehouse setting, with some outdoor exposure during the workday. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, and standard warehouse equipment such as hand trucks, box cutters, and tape dispensers.

Travel:

No travel is expected for this position.

Education and/or Experience Desired:

• High School Diploma / GED, or equivalent years of experience to exhibit the knowledge, skills, and abilities typically acquired through completion of any of these requirements.
• Formal technical training from accredited schools, trade schools, seminars, or military preferred.
• A minimum of six months of previous experience repairing electric tools and equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to regularly use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Frequently required to stand; walk; stoop, kneel, crouch, or crawl.
• Occasionally required to sit and climb or balance.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Be able to push, lift, and carry up to 75 lbs. of merchandise and fixtures.
• While lifting boxes bend, twist, and turn while placing them into their appropriate place.
• Able to be on their feet for at least 8 hours a day.
• Ability to use power hand tools weighing up to 35 lbs.
• Able to ascend and descend ladders, stairs, and ramps.
• Continuously reach out to sort miscellaneous items.
• Coordinate the movement of the body, arms, and legs while walking down aisles and carrying boxes of supplies.
• May be subject to overtime as required, weekends, or irregular hours.
• Ability to work in an environment that is sometimes hot or cold, and subject to occasional load noises and/or hazardous conditions.

Disclaimer:

This description is based on management's assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it is not intended to be an exhaustive list of all the elements of the job. Management reserves the right to modify the description at any time, or to vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling, or staffing needs.

Equal Opportunity Statement:

The Company is an equal-opportunity employer and makes merit-based employment decisions. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical (including genetic characteristics or cancer diagnosis), actual or perceived sexual orientation, or any consideration protected by federal, state, or local laws. All such discrimination is prohibited. Additionally, the Company will provide registered domestic partners with all rights and benefits as required by Law. The Genetic Information Nondiscrimination Act of 2008 (GINA) prohibits employers from requesting or requiring genetic information of an individual or family member of the individual. The Company is committed to complying with all applicable laws providing equal employment opportunities.