What are the responsibilities and job description for the Host position at Makoto Japanese Restaurant?
Job Summary
We are seeking a friendly and organized Hostess/Host with strong background in multi-tasking while managing reservations to help us out this Valentine’s Day, 02/14.
The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a positive dining experience. This role requires excellent communication skills and a passion for customer service, as you will be responsible for managing guest relations and providing exceptional service in a fast-paced environment.
Duties
- Greet guests warmly upon arrival and escort them to their tables.
- Manage reservations and maintain an organized seating chart to optimize table turnover.
- Answer phone calls with proper phone etiquette, taking reservations or answering inquiries.
- Collaborate with waitstaff and kitchen staff to ensure smooth operations during service.
- Address guest inquiries or concerns promptly, ensuring satisfaction throughout their visit.
- Uphold cleanliness and organization of the host stand and dining area.
- Assist with any additional tasks as needed to enhance guest services.
Requirements
- Previous host experience in food service or hospitality is mandatory.
- Strong communication skills, with the ability to engage effectively with guests and team members.
- Familiarity with POS system is a plus but not required.
- Excellent customer service skills, demonstrating a commitment to guest satisfaction.
- Ability to handle high-pressure situations while maintaining composure and professionalism.
- A positive attitude and a genuine passion for providing outstanding guest experiences.
Job Type: Temporary
Pay: $14.70 - $14.95 per hour
Shift:
- Evening shift
Work Location: In person
Salary : $15 - $15