What are the responsibilities and job description for the Assistant Director of Campus Retail position at Malace HR?
The Assistant Director of Campus Retail will work closely with the Director of Campus Retail to manage the day-to-day operations of retail locations on campus. This role will focus on overseeing team management, sales goals, customer satisfaction, inventory management, and the overall performance of retail stores. The ideal candidate will possess strong leadership abilities, exceptional organizational skills, and a passion for customer service and retail excellence.
Key Responsibilities
- Assist in managing daily operations of campus retail locations, ensuring high levels of customer service and operational efficiency.
- Supervise, train, and mentor retail staff, ensuring they meet performance and customer service standards.
- Handle the recruitment, scheduling, and performance management of retail employees.
- Monitor inventory levels, place orders, and manage stock to ensure proper inventory control and availability of merchandise.
- Develop and implement marketing strategies and promotions to drive sales and enhance customer experience.
- Maintain knowledge of campus events, trends, and student needs to tailor retail offerings.
- Ensure that all retail locations adhere to health, safety, and cleanliness standards.
- Resolve customer issues or complaints in a timely and professional manner, enhancing customer satisfaction.
- Track and analyze sales data to identify areas for improvement and develop action plans.
- Assist in creating and maintaining an engaging retail environment that reflects the brand and culture of the campus.
Qualifications
- Minimum of 3-5 years of retail management experience, preferably in a campus or educational environment.
- Proven leadership and team management skills.
- Strong organizational, multitasking, and problem-solving abilities.
- Exceptional customer service and communication skills.
- Knowledge of inventory management and point-of-sale systems.
- Ability to work under pressure and adapt to a dynamic environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and retail management software.
- Ability to work weekends, evenings, and holidays as required.
Salary : $22 - $24
