What are the responsibilities and job description for the Customer Service Representative position at Malama Solar?
Job description
Come be part of one of Hawai'i's Best Workplaces and #1 Fastest Growing Company! We're looking for driven individuals who want to make a difference and advance their careers. As a Customer Service Representative at Malama Solar, you'll be exposed to all aspects of business operations and be part of a team that will challenge you. Advancement and growth opportunities are aplenty and encouraged.
Key Job Duties:
- Maintain a positive, empathetic, and professional attitude with customers
- Respond promptly to customer inquiries
- Communicate with customers through various channels
- Acknowledge and resolve customer complaints
- Have in depth knowledge of our products and services so that you can respond to customer issues appropriately
- Process orders, forms, applications, and requests
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with colleagues as necessary
- Provide feedback on the efficiency of the customer service process
- Schedule service calls
- Ensure customer satisfaction and provide professional customer support
Necessary Skills:
- Ability to stay calm in stressful situations
- Familiarity with CRM systems and practices
- Experience in the field of customer support
- Attention to detail
Qualifications:
- Bachelor’s degree (Preferred)
- 1 year experience in customer service
- Warm personality with strong communication skills
- Google Suite proficiency
Benefits and Perks:
- Paid vacation and time off
- Medical, dental, and vision insurance
- Culture that encompasses collaboration, inclusion, creativity, and fun
Interested applicants: Please submit a cover letter and resume
Malama Solar is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Honolulu, HI 96819: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Morning shift
Ability to Commute:
- Honolulu, HI 96819 (Preferred)
Ability to Relocate:
- Honolulu, HI 96819: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000 - $55,000