What are the responsibilities and job description for the Customer Service Logistics Representative position at Malca-Amit?
Job description
The Customer Service Logistics Representative at Malca-Amit is required to work in a dynamic, customer-focused environment. The successful candidate will be responsible for customer service relations with the numerous domestic and international destinations and origins throughout the Malca-Amit global network. This collaborative process entails extensive interactions with various domestic and international stakeholders, both on an internal and external level.
Candidates will need to possess proven time management skills, a high level of customer service expertise, fast and accurate data entry abilities, as well as excellent inter-personal and collaborative qualities.
responsibilities
- Perform accurate and efficient data entry tasks related to shipments and logistics.
- Communicate with customers on a daily basis, addressing inquiries and providing exceptional customer service.
- Coordinate and set up shipments, ensuring timely and efficient delivery for our customers.
- Assist customers with any shipping concerns, providing resolutions and maintaining customer satisfaction.
- Cross-departmental aid and support.
- Update customers on all relevant shipment matters, including tracking information and delivery status.
requirements
- High school diploma or equivalent.
- Previous experience in customer service.
- Ability to work Monday to Friday from 9:00 am to 6:00 pm.
- Basic knowledge in MS Office.
Preferred Skills
- Strong multitasking abilities and the capability to handle time-sensitive deadlines.
- Fluent in English, both written and verbal communication.
- Prior experience in logistics or a related field would be advantageous.
- Accuracy and attention to detail.
- Strong problem-solving skills.
benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Commuter benefits
If you meet the specified requirements and are ready to join a dynamic team in the heart of Miami, please submit your resume.
We look forward to welcoming a motivated individual to contribute to our customer service and logistics success.
All applications will be treated in strict confidentiality and used by our Group of Companies for recruitment purposes only.
Personal information of unsuccessful candidates will be destroyed after 6 months.
Salary : $40,000
