What are the responsibilities and job description for the Customer Experience Associate position at Malcolm's Shoe Repair?
Job Summary
We are seeking a dedicated and enthusiastic Customer Experience Associate to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience. You will engage with customers through various channels, including phone and email, addressing inquiries, resolving issues, and promoting our products and services. Your ability to communicate effectively and analyze customer needs will be crucial in delivering outstanding service.
Duties
- Provide top-notch customer support by responding to inquiries via phone, email, and chat.
- Handle cash transactions accurately and efficiently.
- Utilize computerized systems to manage customer accounts and document interactions.
- Analyze customer feedback and identify areas for improvement in service delivery.
- Communicate clearly and professionally with customers to resolve issues or provide information.
- Maintain a thorough understanding of our products and services to effectively assist customers.
- Collaborate with team members to enhance the overall customer experience.
- Adhere to company policies and procedures while ensuring compliance with quality standards.
Qualifications
- Proven experience in customer service or call center environments is preferred.
- Strong phone etiquette with excellent communication skills in English.
- Ability to handle cash transactions responsibly.
- Proficient in using computerized systems for data entry and account management.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- A positive attitude with a commitment to delivering exceptional customer experiences.
- Ability to work well in a team-oriented environment while also being self-motivated.
- Previous sales experience is a plus but not required.
Join us as we strive to create memorable experiences for our customers!
Job Types: Full-time, Part-time, Seasonal
Pay: $19.00 - $22.00 per hour
Benefits:
- Paid time off
Shift:
- 4 hour shift
- 8 hour shift
Ability to Relocate:
- Baltimore, MD: Relocate before starting work (Required)
Work Location: On the road
Salary : $19 - $22
