What are the responsibilities and job description for the Customer Service Manager position at Malibu Events Promotions?
Drive Excellence as Our Customer Service Manager!
Are you an experienced leader ready to take our customer service to new heights?
We are looking for a Customer Service Manager to lead our team and ensure our customers receive outstanding service. This role offers the chance to make a significant impact and advance your career.
Responsibilities
- Oversee daily operations of the customer service department
- Recruit, train, and develop customer service representatives
- Set performance goals and monitor team metrics
- Develop strategies to improve customer satisfaction
- Handle high-level customer inquiries and complaints
- Collaborate with departments nationwide to enhance service delivery
- Organize team-building activities and professional development workshops
Qualifications
- Experience in customer service management
- Strong leadership and team management skills
- Excellent communication and conflict resolution abilities
- Proficiency with customer service software and data analysis
- Bachelor's degree preferred
- Willingness to travel and work with clients across the US
Benefits
- Career advancement and executive development opportunities
- Travel opportunities and client interactions nationwide
- Supportive work culture focused on excellence
- Access to leadership workshops and training programs
Lead our team to success as our Customer Service Manager. Apply now!
