Customer Support Specialist

Malicia Legacy is a leading provider of customer services, including sales and technical support and account management. As a customer relations firm, our priority is to continue to provide the highest quality customer service and sales support to customers in hands-on, personalized settings that prioritize the customer’s needs, wants, and ultimate satisfaction. Our proven track record for high customer service metrics and sales targets has allowed us to expand our operations and our customer base substantially over the past year!

Because of this growth, we’re actively seeking new Customer Support Specialists to join our team! As a Customer Support Specialist with Malicia Legacy, you will learn customer service strategies and sales techniques that will allow you to successfully grow in a customer service or client-facing career.

What You’ll Do:

• Provide prompt, accurate, and comprehensive customer service in response to inquiries
• Respond to all customer concerns via phone, chat, and/or in person visits
• Troubleshoot problems and provide effective solutions through customer service
• Escalate issues and complaints up the chain of command when necessary
• Stay up-to-date on products, services, and policies to provide accurate information
• Provide guidance to customers based on their service needs and budget requirements
• Gather feedback through customer service and relay information to relevant departments
  
  

What We’re Looking For:

• Previous experience in customer service and/or sales is a plus
• Empathetic, patient individuals willing to work to solve customer problems
• Ability to problem solve quickly and efficiently
• Strong attention to detail and organizational skills
• Positive attitude, ability to view obstacles as opportunities to learn
• Entry level applicants welcome!
  
  

What We Offer:

• Comprehensive customer service training
• Uncapped commission bonuses
• Dedicated mentorship and career guidance
• Travel opportunities
  
  

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