What are the responsibilities and job description for the Account Manager position at Malin?

Malin's Account Managers, known as Customer Care Representatives, thoroughly understand what it means to live in a world that is customer-centric. Malin is guided by our principles of performance, value-creation and customer satisfaction. Our Customer Care Representative provide account management services and serve as the point-person for all customer needs. Their sole priority is to ensure a Malin customer is one for life by maintaining our levels of quality service this means foreseeing issues before they become customer issues, responding to customer requests promptly and recognizing opportunities to provide additional services and products.

ESSENTIAL FUNCTIONS

Identify all Raymond equipment service and support customers and prospects in assigned territory.
Prioritize all new service business prospects, develop and implement conversion sales plan.
Analyze and evaluate all existing service accounts for customer loyalty and growth potential, develop and implement sales growth plan.
Familiarize each prospect and existing customer with the full range of MALIN service and support products and services and promote the benefits resulting from their use.
Work closely with equipment sales representatives as new equipment sales opportunities are identified.
Assist in the resolution of customer service problems or disputes that might arise from your customer base.
Keep customer database current and complete at all times.
Conduct market research on an on-going basis and provide manager with timely, competitive information.
Assist in resolving any customer billing issues that may arise including delinquent accounts.

ADDITIONAL JOB FUNCTIONS

Stays knowledgeable within industry, market and business updates and changes.

Provide regular and ad hoc reports to management as required.

Support the development of department and corporate sales and marketing plans as necessary.

Develop and maintain good customer relations on a continuous basis.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

Three or more years of experience in account management, preferably in industrial, heavy equipment or material handling industry

Experience with CRM tool and Microsoft Office programs Outlook, Excel, Word, and PowerPoint

Bachelor's degree preferred; professional experience in lieu of education will be considered

General

Self-starter with the ability to work independently in a dynamic, fast-paced environment

Excellent time-management and phone skills

Strong written and verbal communication skills

Strong email and computer skills

Stable and successful career background

Strong and ethical performance history

Coachable and competitive spirit

Ability to earn client trust with outgoing personality and strong interpersonal skills

Desire and dedication for a long term professional career

Language & Communication Skills

Ability to read and interpret customer communications, sales reports, and common documents;

Ability to respond to inquiries or complaints from customers, or members of the business community;

Ability to develop sales presentations via phone or in person that conform to prescribed style and format. Ability to effectively present information to customers, top management and peers.

Reasoning Ability & Mathematical Skills

Ability to apply general scientific and business mathematical techniques for conveying product knowledge and pricing negotiation. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions.

Physical Requirements

While performing the duties of this job the employee is regularly required to sit, talk and hear.

The associate must occasionally lift and / or move up to 50 pounds.

Malin is a EO Employer

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