What are the responsibilities and job description for the Customer Relations Representative position at Mallard Marketing?
Are you a people-centric individual with a passion for delivering outstanding customer support and sales? Do you thrive in a fast-paced environment and want to make a real impact in people’s lives? If so, we have an exciting opportunity for you to join our team as a Customer Relations Representative!
As a Customer Relations Representative, you’ll be the initial point of contact for our valued customers. You’ll play a vital role in ensuring customer satisfaction, addressing inquiries, and assisting customers with their purchasing needs. We’re seeking a motivated, enthusiastic person who loves building relationships and is dedicated to providing an exceptional customer experience.
Key Responsibilities:
- Act as a Customer Relations Representative, responding to customer queries directly and offering effective solutions in a sales environment.
- Proactively engage with customers to drive sales, ensuring a delightful experience that encourages repeat business.
- Assist in troubleshooting and resolving customer challenges, guiding them through the process as a trusted Customer Relations Representative.
- Maintain a thorough knowledge of our client’s services to answer sales-related questions confidently.
- Cultivate relationships with customers, earning trust and loyalty through personalized and attentive service.
- Collaborate with the sales team to ensure a smooth transition from inquiry to purchase, ultimately boosting overall sales.Stay informed on promotions and sales targets to provide the best assistance and help drive revenue.
- Be a proactive Customer Relations Representative by anticipating customer needs and going the extra mile to elevate their experience.
Qualifications:
- Previous experience in a Customer Relations Representative or similar customer-facing role is preferred.
- Strong verbal and written communication skills to effectively interact with customers and internal teams.
- Proven ability to drive sales while maintaining a strong focus on customer satisfaction.
- Excellent problem-solving abilities, with the capacity to adapt and respond to customer needs swiftly.
- Positive mindset, with a genuine passion for assisting others and fostering long-term customer relationships.
- Ability to perform well in a fast-paced, dynamic environment while keeping a professional and customer-first attitude.
- Sales experience or eagerness to learn sales strategies to meet and exceed goals as a Customer Relations Representative.
Why Join Us?
At our company, we’re committed to investing in our employees and creating a supportive, inclusive environment where everyone can succeed. As a Customer Relations Representative, you’ll be part of a team that values your input, celebrates your accomplishments, and provides numerous growth opportunities. We offer continuous training to help you excel, competitive pay, and a range of benefits to ensure your well-being.
You’ll also have the chance to collaborate with passionate colleagues and experience the satisfaction of knowing that your role directly contributes to our success. Ready to make a difference and take the next step in your career? Apply today to become a Customer Relations Representative!
Job Type: Full-time
Pay: $55,000.00 - $62,000.00 per year
Benefits:
- 401(k)
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $55,000 - $62,000
