What are the responsibilities and job description for the Client Support Specialist position at MALLARD?
We are seeking a Client Support Specialist to join our team and assist individuals accessing essential services through a government-funded program. This is an exciting opportunity to make a real difference in your community while supporting clients in navigating critical programs. As a Client Support Specialist, you will be the key point of contact for program participants, ensuring they have the resources and information needed to benefit from available services. If you are passionate about helping others and have experience in client support, we want you to join us in providing impactful assistance to those who need it most. Our Client Support Specialist, play an essential role in delivering exceptional support and service to program participants.
What You’ll Be Doing :
- Serve as the primary point of contact for clients, answering inquiries and providing guidance on program eligibility and benefits
- Assist clients in navigating the application and enrollment processes for government-funded services
- Provide detailed information on available resources and ensure clients understand program requirements
- Collaborate with internal teams to ensure services are delivered in compliance with government regulations and guidelines
- Maintain accurate client records and track progress in line with program standards
- Follow up with clients to ensure satisfaction and assist with any additional needs or issues
- Identify and escalate complex or urgent issues to senior staff, ensuring prompt resolution
What We’re Looking For :
We’re looking for someone who is empathetic, detail-oriented, and driven by a desire to help others. The ideal candidate :
Why Choose Exodos?
Ready to make a meaningful impact? Apply now to become a Client Support Specialist at Exodos and help us deliver essential services to those who need them most!
