What are the responsibilities and job description for the Customer Service Representative position at Mallard?
Are you a natural problem-solver with a passion for helping others? O ur Customer Service Representatives are the heart of our business, ensuring every customer interaction is positive, impactful, and memorable. If you thrive in a fast-paced environment and love making people smile, this is the role for you! What This Role Is All About As a Customer Service Representative, you’ll be the first point of contact for our customers. Your ability to listen, empathize, and provide solutions will shape the customer experience and strengthen loyalty to our brand. What You’ll Do Engage with customers to provide support and resolve inquiries promptly and professionally Handle a variety of customer needs, including troubleshooting, product information, and account assistance Maintain a deep understanding of COMPANY’s services to offer tailored recommendations Document customer interactions and feedback to ensure seamless follow-ups and service improvements Collaborate with your team to uphold the highest standards of customer service What We’re Looking For Exceptional communication skills and a friendly, empathetic demeanor A passion for delivering outstanding customer service in every interaction Strong problem-solving abilities with a focus on finding effective solutions Prior experience in customer service , retail, or call centers is a plus—but not required Ability to multitask in a fast-paced environment while staying organized Join us to grow your career, be part of a supportive team, and make a meaningful difference for customers every day. Apply today if you're ready to deliver exceptional customer experiences! Powered by JazzHR
