What are the responsibilities and job description for the Ice Cream Retail Professional position at Malley's Chocolates?
Our Retail Store Manager Job Description
We are seeking an experienced retail store manager to lead our team of enthusiastic and dedicated staff at Malley's Chocolates. The ideal candidate will have a proven track record of driving sales growth, delivering exceptional customer experiences, and maintaining a clean and organized store environment.
Operational Management:
Manage the daily operations of our retail store, including supervising staff, managing inventory, and maintaining a clean and organized store environment.
Implement and enforce company policies and procedures to ensure efficient operations and adherence to quality standards.
Monitor inventory levels, place orders for supplies, and manage stock rotation to minimize waste and ensure product freshness.
Ensure all products are prepared, stored, and served according to health and safety guidelines.
Oversee the maintenance of our store equipment, fixtures, and displays to ensure they remain in good working order.
Team Leadership:
Recruit, train, and supervise a team of retail and parlor staff, fostering a positive and collaborative work environment.
Provide ongoing coaching and feedback to team members to support their professional development and ensure exceptional customer service.
Schedule staff effectively to meet customer demand while maintaining labor cost targets.
Encourage teamwork and create a positive work culture that enhances employee retention.
Customer Experience:
Champion a customer-centric approach, ensuring that every guest receives prompt, friendly, and high-quality service.
Train staff to provide excellent product knowledge, upselling techniques, and personalized recommendations for both chocolate and ice cream offerings.
Address and resolve customer complaints or concerns promptly and effectively to maintain customer satisfaction and loyalty.
Continuously seek opportunities to enhance the customer experience.
Financial Management:
Drive sales and maximize profitability through upselling techniques and effective cost control measures.
Monitor financial performance metrics, such as sales trends, revenue, and expenses, and take proactive measures to achieve targets.
Prepare and analyze sales reports, identify areas for improvement, and develop action plans to address performance gaps.
Manage cash handling procedures, ensure accurate transactions, and maintain financial accountability.
Quality Assurance:
Uphold Malley's Chocolates' reputation for excellence by maintaining the highest standards of product quality, presentation, and consistency.
Train staff in proper food handling techniques, portion control, and sanitation practices to ensure compliance with health regulations.
